Having been in an automobile accident that is very nerve wrecking, this experience was absolutely perfect. Lisa kept updated on the progress of the repairs, was very knowledgeable of the process. From the moment walking through the door Meredith was friendly and helpful. In a day when you think customer service is non-existent, your business nailed it. Outstanding customer service.
11/1/2017
Mellisa J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Outstanding job. The nissan dealer couldn't have done a better job. My truck runs and looks better than it did before the accident. You can believe I will be telling all my friends about pine forest automotive. Keep up the great work. Thank you.
10/28/2017
Tremaine C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Your team especially Mrs. Jen had excellent customer service. They were all a score of 10 for highest score across the board .
10/27/2017
Bruce W. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Everything went great. It was a good to get such prompt and professional service.
10/21/2017
Candance R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Work was performed on our Durango as planned.
I am completely satisfied with the quality of the repairs & with the office staff. They were very cordial. Thank you very much. ????
10/20/2017
Leopoldo L. VERIFIED CUSTOMER
Vehicle Make : Ford
They delivered ahead of schedule, friendly staff, professional, kept me informed of my vehicle status. If I need another repair I would come back to them.
Jen is awesome, Lisa is great!!!!
10/20/2017
Jimmy V. VERIFIED CUSTOMER
Vehicle Make : Toyota
They did a great job on the repair and the office staff was very courteous and professional.
10/18/2017
Lisa H. VERIFIED CUSTOMER
Vehicle Make : Ford
From the moment I walked in I was treated with professionalism! From Mrs. Vaughn helping me with my claim, Jen being my customer service person and all the guys coming out of their morning meeting! Pine Forest Automotive kept me updated daily as work was being done! Jen and all the team dealt with Allstate and helped me with getting a ride to Enterprise by calling them to pick me up. I picked up my car yesterday and had added an oil change at a great price!! The work done on my car looks great! I will never go to another Automotive shop. I give them a well earned 10 across the board. It was refreshing to deal with a place someone had referred us to and be happy! Thank you all! Job well done!!!
10/13/2017
Eric N. VERIFIED CUSTOMER
Vehicle Make : Ford
Courteous, effeciant staff. Kept me notified every step of repair.
10/10/2017
Kathleen J. VERIFIED CUSTOMER
Vehicle Make : Honda
Everybody was very helpful answering questions . I loved getting text every day on the progress of my van. I will highly recommend you again. Thank you !
10/3/2017
Harry T. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Jen, Adolfo and the rest of the team there kept me informed of the progress of the repairs. I felt like a friendly relative when I physically visited the shop. The quality of the repairs were first class, I actually think that the vehicle looks better than when I purchased it used. Thanks again.
10/3/2017
Boyd.rebecca Boyd,jonathon. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Very fast service and I would recommend your service to anyone in need.
9/30/2017
Franklyn T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Quality work that was quick and efficient. Very friendly staff that was eager to help.
9/29/2017
Georgette H. VERIFIED CUSTOMER
Vehicle Make : Mazda
You were very thorough and kept me up to date on the status of the repairs. Car was returned when promised and repairs were better than imagined. Car was cleaned and washed to my delight. Thanks so much!
9/23/2017
Larry F. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Very quick. Kept up to date throughout repair process. Very professional. Would recommend to friends.
9/23/2017
Philip H. VERIFIED CUSTOMER
Vehicle Make : Audi
I was very impressed with the costumer service. Thank you for making this a good experience for me!
9/19/2017
Janet B. VERIFIED CUSTOMER
Vehicle Make : Kia
Thank you!
9/15/2017
Aimee M. VERIFIED CUSTOMER
Vehicle Make : Land Rover
I really don't think there is much that needs to be changed. Friendly staff , they keep you up to date on EVERYTHING!!!! ALL AROUND A GREQT PLACE & I AM HAPPY WELL MORE RHQN HAPPY THAT I CHOSE PINE FOREST AIYOMOTIVE RATGEE THAN ANOTHER OPTION.
THEY TOOK THE TIME AND EVEN TO SEE IF THE CARE WAS DAMAHED IN OTHER PLACES, WHICH IMPRESSED ME BECAUSE MOST SHOPS WON'T DO THAT AT ALL. THABK YOU FOR THE EXCELLENT JOB (THE ENTORE STAFF)
WITH KINDEST REGARDS Aimee M
9/13/2017
Donald F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent communication via text during entire repair.
9/13/2017
Shannon L. VERIFIED CUSTOMER
Vehicle Make : Jeep
Second time I have had repairs done through this company and both times were outstanding. The staff kept me aware of all unexpected changes in the repairs. Couldn't have asked for a better experience.