Everyone in Service and Body were terrific. Professional but friendly and attentive to my questions. Each experience with your back operations has been first-rate. John Green is a special presence in your operations. Thanks to all for making this a great experience.
9/12/2024
Mebrat E. VERIFIED CUSTOMER
Vehicle Make : Lincoln
The mechanic they broke Trunk lead rare panel they didn’t put the right place and the lead is not open properly. They digested it closed, but you open it. A big sound. The lead cover was not covered properly.
8/5/2024
Mollie Jo. VERIFIED CUSTOMER
Vehicle Make : Ford
I’m very satisfied with what planet Ford has done for my car if I ever need help with my Ford F150 again I will bring it back however I have completed this survey multiple times
7/7/2024
Derek D. VERIFIED CUSTOMER
Vehicle Make : Ford
Service agent, Clinton, was excitement. Great timely communication, returns calls quickly, and the work was completed well in a timely manner.
6/9/2024
James F. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job finished ahead of schedule.
6/7/2024
Sandra V. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Larry and team did a fabulous job on my repair. I also really appreciated how they kept me updated with the progress along the way.
5/30/2024
Alexandra P. VERIFIED CUSTOMER
Vehicle Make : Ford
Larry is fantastic and wonderful to work with.
5/23/2024
Gene M. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Planet Ford did a great job on the repairs on my Navigator and did it for a price in line with the estimates, generally on time as well.. Very happy with the service..
5/17/2024
Justin M. VERIFIED CUSTOMER
Vehicle Make : Ford
Larry is awesome at his job he took care of the truck from beginning to end with out a problem. He was in constant communication with me the whole time and got the job done.
5/10/2024
Messele K. VERIFIED CUSTOMER
Vehicle Make : Ford
The entire experience is appealing to put out word of mouth to tell.
5/3/2024
Greg N. VERIFIED CUSTOMER
Vehicle Make : Ford
The work was great and people were very friendly and courteous but the quote I got compared to the price I ended up paying was not the same. I was quoted $929 for the repair and the invoice was $****,067. Since this was a direct pay invoice I am having to deal with the insurance company to get reimbursed. Very annoying.
4/27/2024
Tina S. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Clinton handled
Everything seamlessly for me and made it all very easy during a stressful time
For me.
4/26/2024
Robert C. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Good job. Possibly I’ll be bringing it there for scheduled service.
4/26/2024
Grantland R. VERIFIED CUSTOMER
Vehicle Make : Ford
Not one time while my vehicle was being repaired did I receive any updates/status of my repair process. I had to contact the insurance company to get updates/details. When I called your organization, the service representative was busy, with other customers you name it, and the other reps were not able to give me any information.
3/26/2024
Heidi S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great service and communication!
3/21/2024
Sandra H. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Repairs were completed well and my car looks great; however, I did have a problem getting my car back and not getting some callback calls and having to wait to hear when I would get my car
3/7/2024
Charles D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Nice people but still waiting to finish the job.
2/24/2024
George M. VERIFIED CUSTOMER
Vehicle Make : Lincoln
People were helpful and satisfactory service.
2/14/2024
Landie F. VERIFIED CUSTOMER
Vehicle Make : Ford
I was very happy that Clinton Newell was able to source new parts for my repair instead of recycled or aftermarket parts as is often a stipulation of the insurer. His efforts to ensure that the repair was executed perfectly and not subject to the condition and availability of salvage parts indicates a commitment to customer satisfaction and to a reputation for excellence. I genuinely appreciate the level of effort and quality of workmanship I received.