Told repair would be 3 days, job took 5 days. Quality work, though.
8/16/2017
Susan R. VERIFIED CUSTOMER
Vehicle Make : Toyota
People were all friendly and did their best to accommodate me when I learned I would need a rental because it was not going to be done on Friday!
8/15/2017
Jerry W. VERIFIED CUSTOMER
Vehicle Make : BMW
Great communications on progress and status.
8/12/2017
Richard S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciated updates and timely completion of the work. Customer service was excellent. The finished work looks great.
8/12/2017
Matthew D. VERIFIED CUSTOMER
Vehicle Make : Lexus
It was nice to get updates via text. Great service from start to finish. Thanks!
8/9/2017
Tim N. VERIFIED CUSTOMER
Vehicle Make : Jeep
A front bumper was put on our jeep. The new one they put on was scratched so now we need to go through the hassle of bringing it back, etc.. the customer service was nice.
8/9/2017
Olukayode A. VERIFIED CUSTOMER
Vehicle Make : BMW
****. I was told it would take 4-6 days but it took almost a month costing me additional car rental cost
2. Poor communication regarding updates. I received text updates after I initiated contacts. I have dealt with other body shops where I received unsolicited photo updates and description of progress.
3. I was promised a discount as I was covering the cost of repairs myself but I got nothing at the end.
4. Airbag light remains on after repairs. I was told it's unrelated to accident but was part of my initial estimate.
5. There are portions on the car that still bear foreign paint but your agent tells me this part of my car was not included in the initial quote.
6. My car was returned to me with a dead battery. When I asked for a jumpstart, your agent told me to step on my brakes first essentially telling me I am incapable of starting a car I've owned for 10 years. He later did try the car himself before jumpstarting it.
Overall, I am very disappointed particularly because I selected your company on account of past experience.
8/6/2017
Steve And. VERIFIED CUSTOMER
Vehicle Make : Audi
I honestly was completely shocked how professional this repair was handled from the second I dropped off the car to the moment I picked up the car. I was always kept up to date on the progress of the repair. I've used Lamettry's before and will always use them and recommend them in the future.
8/4/2017
Sinisa V. VERIFIED CUSTOMER
Vehicle Make : Volvo
Very accommodating to my schedule, gave updates along the way and car ready for delivery as promised. Well done
8/2/2017
Ryan T. VERIFIED CUSTOMER
Vehicle Make : Audi
LaMettry's did a great job repairing the car. I really appreciate Dave advocating on my behalf with the insurance company. Very satisfied.
7/31/2017
Gary B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Your team did a great job on the car. Customer service was excellent.
7/30/2017
Mary N. VERIFIED CUSTOMER
Vehicle Make : Kia
Car looks great!
7/29/2017
Deb K. VERIFIED CUSTOMER
Vehicle Make : Ford
Your guys do amazing work. I can't even tell there was any work done!
7/17/2017
Jim B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Prompt clear communication and pleasant personnel.
7/15/2017
Amanda H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for always keeping me updated on the repair status and providing excellent customer service from start to finish! I appreciate all your help in getting me back on the road again.
7/15/2017
Robin H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Repairs look nice, estimate was accurate and car ready when promised
7/14/2017
Jennifer J. VERIFIED CUSTOMER
Vehicle Make : Toyota
I'm happy with the repair. Regular communication and updates were lacking.
7/12/2017
Patty F. VERIFIED CUSTOMER
Vehicle Make : Kia
I have always and continue to be a very satisfied customer. There is no hidden agenda, everything is streight forward from a customer standpoint, the communication is the best I've ever experienced. I wish other business models would take some lessons from LaMettry's
7/12/2017
Barbara G. VERIFIED CUSTOMER
Vehicle Make : Toyota
They did a good job & kept me informed of progress . I am completely satisfied,
7/11/2017
John H. VERIFIED CUSTOMER
Vehicle Make : Toyota
The delays in getting my van completed because of not having "Blackout Tape" and another part was ridiculous !! The delays from the "door" issue I understand...but not the others.