I appreciate the detail Todd and the rest of your staff took in repairing my vehicle. Thanks.
Jason T
3/17/2016
Graeme T. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
you guys are AWESOME!! I would never go anywhere else:-)
3/17/2016
Stephen G. VERIFIED CUSTOMER
Vehicle Make : Porsche
Email a quote as soon as available so customer knows extent of repairs. Simple dollar total is meaningless. Thanks
3/17/2016
Siri W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The experience & customer service was really good & really rare in this day & age! I would recommend LaMettry's any day.
One thing...the waiting room has a really strong air freshener...maybe change it out for something more subtle. ????
3/17/2016
Philip W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very easy and smooth process from beginning to end
3/15/2016
Steve V. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Hood was not aligned properly. Hood is loose when it is shut. Fender is not flush with the front bumper. I'm confused how someone doesn't look over the vehicle more thoroughly before giving the vehicle back to the client.
When I pointed out the concerns above, I was asked if I could bring it back next week. I asked how long it would take and I was told two hours. I paused to see if he was being serious - apparently he was. I said, flat out, that I don't have two hours in my day to sit at the body shop. I had to ask for a rental so you guys could fix what needs to be fixed, really? Not impressed with my experience at all.
On a positive note, the paint blending looks great. The car looks great, on the surface.
3/13/2016
Carrie T. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone was so nice. It was a better experience than a dealership. I trusted what I was told.
3/11/2016
Vicki B. VERIFIED CUSTOMER
Vehicle Make : Honda
Outstanding guys! Thank you.
3/11/2016
Kevin B. VERIFIED CUSTOMER
Vehicle Make : Volvo
Everyone was very nice to work with!!!
3/10/2016
Raleigh J. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciated my clean car inside and out and the text updates. Repairs look like new.
3/10/2016
Linda R. VERIFIED CUSTOMER
Vehicle Make : Audi
The work done on my bumper was excellent. Looks like new. Appreciated the communication through text. It was very convenient getting the rental car right there and being able to drop it back off right at the shop! Thanks!
3/9/2016
Scott G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Overspray and other marks on adjacent panels to the repair area
3/9/2016
Laura P. VERIFIED CUSTOMER
Vehicle Make : Ford
Great as always
3/9/2016
**** W. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Everything looks good.
3/9/2016
Jeff J. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Streamlined service, timely updates on status, very friendly staff, professional quotes, even provided an interior cleaning for free as a happy surprise! Will recommend to others.
3/8/2016
Jim F. VERIFIED CUSTOMER
Vehicle Make : Porsche
Your PDR guy did a super job...thx
3/6/2016
Mark H. VERIFIED CUSTOMER
Vehicle Make : Jeep
A great staff to work with
3/6/2016
Marjorie B. VERIFIED CUSTOMER
Vehicle Make : Honda
There were a few minor items that were missed, that I was told would be taken care of upon checking in my vehicle. The gentleman who did my checkout several days ago said he would check into this and get back to me and I haven't heard back yet.
3/5/2016
Christina F. VERIFIED CUSTOMER
Vehicle Make : Dodge
Work looks great! Van cleaner than when I brought it in too! The best customer service I've had anywhere. Awesome experience.