Great customer service. Helped me get a rental car, did great work and kept me posted on progress! Thank you!
11/30/2016
Jody N. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very happy and satisfied with the whole process, front desk, text updates, car rental. It couldn't have gone any smoother and that's what I like. Thank you!
11/29/2016
Abel N. VERIFIED CUSTOMER
Vehicle Make : Lexus
This repair has to be one of the worst experiences I've ever gone through with any company. Broken promises and communication were a big issue.
11/26/2016
Ashish S. VERIFIED CUSTOMER
Vehicle Make : Tesla
There are still many issues in the car...I am very disappointed...I have send a detailed mail to Sean.
11/26/2016
Peyton K. VERIFIED CUSTOMER
Vehicle Make : Kia
Thank you to everyone who worked on my car! It looks great! I appreciate all your help and hard work! Thank you again! :)
11/26/2016
Amy D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Car looks great but a tool and part of window were left behind in my car. Not sure what to do with the leftovers?!
11/20/2016
David H. VERIFIED CUSTOMER
Vehicle Make : Ford
Driver side mirror was repaired but mount to base was not. I believe that Progressive may have tried to cut a corner to keep the cost down. it needs to be fixed and James is working on this issue.
11/18/2016
Dustin B. VERIFIED CUSTOMER
Vehicle Make : Audi
The explanation of the work to be done was thorough and easy to comprehend. I also loved the text updates so that I knew exactly what was happening when and when my car would be ready down to the hour.
11/10/2016
Jon Y. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job, except they must have let air out of my tires ans forgot to fill them.
Everything was great. Job was done well. My one and only complaint was my car was dead when I was ready to go. A light had been left on.
11/8/2016
Amy K. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Thank you for over and above and buffing out the scratches above the drivers side door handle. It was an unexpected surprise and very much appreciated!
11/5/2016
Davidson.natalie L. VERIFIED CUSTOMER
Vehicle Make : Acura
Like the text updates. Did take a longer than estimated but that was because had to order bumper.
11/4/2016
Andrew C. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Expected full hood and fender paint protector film. Also debris is under film
11/1/2016
Jana J. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car is still making noise and I will have to bring it back in to get looked at again. Also, it took longer than I expected to get it fixed the first time. Not sure if that is normal or not.
10/31/2016
Daniel D. VERIFIED CUSTOMER
Vehicle Make : BMW
The car repair made it like the accident never happened. Completed ahead of schedule with great communication the whole time. Thank you. Could not have been handled any better.
10/24/2016
Sarah S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Didn't fill the air in my tires up after repair
10/20/2016
Nathan S. VERIFIED CUSTOMER
Vehicle Make : Audi
Satisfied with the repair, but the communication wasn't up to par. The repair took 9 days instead of 3, but no one reached out to let me know that there would be a delay. I had to call in the get the status update.
10/14/2016
Eric J. VERIFIED CUSTOMER
Vehicle Make : GMC
All around..... a nice job. Easy to get the vehicle estimated and repaired, good communication (although the auto-generated emails don't really give much info).
I liked the experience and will speak highly of my experience.