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Real Reviews from VERIFIED CUSTOMERS
VANESSA M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Gabriel was excellent. The work was great and he made sure to keep me informed along the way
8/11/2019
Edda R. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
I was very happy with your service.
8/9/2019
Sandra C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great job!
8/3/2019
JAMIE H. VERIFIED CUSTOMER
Vehicle Make : Toyota
You all are fantastic. I’m very pleased with the whole experience. Thank you!
8/3/2019
MARY L. VERIFIED CUSTOMER
Vehicle Make : MERCEDES-BENZ
My overall experience with Jim & Jacks was excellent. I had the Mercedes Benz fixed twice for vandalism and Carlos took care of everything. Carlos was very professional and helpful. Communication was also great. He would call and give me updates. The e-mails I received were also helpful. My car was fixed earlier than the date promised and I’m so amazed and very happy that the car looks so brand new! Thank you, Jim & Jacks!
8/2/2019
VIKI C. VERIFIED CUSTOMER
Vehicle Make : BMW
I accidentally sent a no previously.
7/24/2019
MARY H. VERIFIED CUSTOMER
Vehicle Make : CADILLAC
Excellent customer service! Beautiful work!! I am so very happy. Your front desk staff, Megan (with ins.), and you compliment Enterprise. Every question, concern was answered and delivered with such competance. I always felt like I was #****!!! My grandfather was a pioneer here in El Segundo My mother was born here. JIM and JACKS is the best!! Compliments to all. Thankyou for your service! MARY H
7/23/2019
Jateen P. VERIFIED CUSTOMER
Vehicle Make : TESLA
Jerry was awesome to work with. You guys did a fantastic job. Thank you so much.
7/19/2019
BIRDI B. VERIFIED CUSTOMER
Vehicle Make : NISSAN
Best Ever. Been coming to your facility and recommending to friends for years.
7/17/2019
CRISTAL S. VERIFIED CUSTOMER
Vehicle Make : FORD
I was disappointed. I was under the impression that my car was ready and when I inspected my vehicle there was still fresh paint on it, so fresh that my finger got paint on it as well. In addition, the new fender I was charged for was painted very poorly (based on the amount of cash I had to pay). The fender had not been painted all around and the edges were rough. In addition, an original part of my car (color black) was been sprayed with silver paint (right above my car's hood). I am just extremely disappointed with the quality and service.
7/17/2019
NANCY E. VERIFIED CUSTOMER
Vehicle Make : MERCEDES-BENZ
The person who helped me was Megan Eden, she was fantastic and a tremendous help, If I had my own business I would hire her .
7/14/2019
**** D. VERIFIED CUSTOMER
Vehicle Make : VOLVO
Car looks great.Everyone I talked to was very nice. All of that said, it sometimes took awhile to get call backs and email responses- several hours or longer. Also, when I called in to get a status update, the receptionist said she would connect me, which mostly meant I was in voice mail. When I went into the office and saw that everyone is sitting next to each other, it became clear that she knew this would happen. Why tell me the person isn't there right now but will be back momentarily (or whatever). Instead, I had to call back and say I wasn't going to leave another message because I left one ****.5 hours ago and could she tell me if the person was even in the office. A little frustrating but seems easily fixed.
7/11/2019
KYLE S. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Nothing more really I can say. The work looks great. It was a painless and seamless process with J&J and the insurance. Thanks so much!
7/3/2019
JEFFERY B. VERIFIED CUSTOMER
Vehicle Make : TESLA
Jerry was great!
7/1/2019
BRUCE Y. VERIFIED CUSTOMER
Vehicle Make : LEXUS
Easy experience. Great staff. So far car looks and works great. Thanks!
6/30/2019
**** p. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Great at keeping us up to date on the repairs, and when to expect our car back. Easy to reach with questions and always helpful. Very professional and friendly. Always love Jim & Jack’s!!
6/22/2019
JULIE T. VERIFIED CUSTOMER
Vehicle Make : KIA
Everything was perfect!
6/18/2019
KIMI R. VERIFIED CUSTOMER
Vehicle Make : Toyota
I recommend Jim and Jack's to everyone.
6/8/2019
KELLI P. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Everyone was courteous, fast and efficient! It was a great experience!
6/8/2019
Joann/****Y. VERIFIED CUSTOMER
Vehicle Make : TESLA
I still see damage on my rear door when I open the car rear door.
6/7/2019