The only disappointment was it took longer than anticipated-but they did a great job!
1/27/2013
Linda D. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
It was ready on time even though it was raining when you got to the painting. Look out - I'm bringing ccokies.
1/26/2013
Kathy B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
very friendly, caring, followed up, car was ready prior to original quote.great job!!
1/25/2013
Brad B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent staff from greeting to finalizin, Alex was outstanding!
1/25/2013
Lisa E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Alex was phenomenal! He went above and beyond to assist me. I was well taken care of and treated like a friend or family member. Which is why I keep coming back after 25 years of satisfied service. Thank you Jim and Jacks!
1/23/2013
John L. VERIFIED CUSTOMER
Vehicle Make : Mazda
Javier did a great job repairing my Mazda. It looks brand new!
1/21/2013
Nelson Z. VERIFIED CUSTOMER
Vehicle Make : Jeep
Your communication with customers is truly great
In keeping them updated. The repairs look great
As well
1/20/2013
Frank F. VERIFIED CUSTOMER
Vehicle Make : Honda
Repairs were incomplete - the sensor that detects an ajar door still not working properly. Something seems misaligned.
1/20/2013
Rick S. VERIFIED CUSTOMER
Vehicle Make : Toyota
One month past estimate. I know it's hard to control parts deliveries. I'm not unhappy about that. It's the notifications of delay from 12 o'clock to 5 o'clock, then an extra day after day, then an extra week, then another. The weeks were better for me than the promises of days and certainly hours.
1/20/2013
**** V. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
There were delays in completing the repairs on the car. You kept me updated as to the time frame but did not identify the reason for the delays until I inquired. The problem was availability of parts The first bumper was defective and a second one was ordered That was a back order item. It would have been helpful to me to have that information when it became available.It identified that it was a problem you inherited not created. No question if I ever need a repair job or my friends I will recoment Jim and Jacks.
1/19/2013
Scott R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Every time I spoke to one of the ladies at the front desk & even when picking up the car after repairs were done, they kept asking me what insurance we were going through. I already gave them the insurance info of the responsible party ( we were not at fault & so we did not use our insurance). I even brought the check the other party's insurance company face us to pay for the repairs. Just annoying to have to repeatedly explain about which insurance company was paying for the repairs & that the charges were already approved & that we got the repair estimate from J&j's!
1/19/2013
Jessica C. VERIFIED CUSTOMER
Vehicle Make : Toyota
They did a great job as always!! Thanks
1/19/2013
Kelly P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The service was great! I liked the text message updates and Richie did a great job of keeping me informed on the status. I would definitely recommend Jim & Jacks.
1/18/2013
Gerard R. VERIFIED CUSTOMER
Vehicle Make : Cadillac
great service by Javier.
1/18/2013
Donald M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I can not think of a thing that I would add.
1/17/2013
Pascual M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I. Very. Very. Happy. For. The. Service. Phone. Calls. Personal. Very. Friendly. Thank. J. And. Jack
1/17/2013
Deborah W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very professional and curtious. Always there to answer questions.
1/16/2013
Trace Y. VERIFIED CUSTOMER
Vehicle Make : Ford
Your entire team is friendly, professional and very accommodating. I would recommend you to anyone who needs body work. My vehicle turned out great and the work was done at a fair price. You have a great team!
1/12/2013
Patty N. VERIFIED CUSTOMER
Vehicle Make : Pontiac
I am so grateful to Jim & Jacks. When you have an accidnet it is stressful, but Jim & Jacks handle so much for you that it instantly removes your stress and you KNOW that when your car is finished it will be perfect. They inform you of time, cost and details of the repair. You can call or email and will get an instant response. I would reccommend them to anyone who needs their car repaired.
1/11/2013
Patrick K. VERIFIED CUSTOMER
Vehicle Make : Infiniti
very professional and no pressure in trying to upsell us into something else