Very nice work. Car looked great. Employees were very polite. Very professional operation. Took longer that I would have thought, but quality was great.
3/9/2013
Brian S. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Javier was great - 10!!!
3/9/2013
Linda C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great, friendly service and the body work looks wonderful. thank you!
3/8/2013
Nancy S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The service was prompt and excellent. Also the man at the desk of Enterprise in the office was very efficient and personable.
3/8/2013
Christian V. VERIFIED CUSTOMER
Vehicle Make : Porsche
Excellent service and quality. Would use again.
3/8/2013
Syndi C. VERIFIED CUSTOMER
Vehicle Make : Buick
I'm really impressed with the text message updates and the professionalism of all the staff especially Mr. Sam Keywho took such great care of me! I'm am delighted to tell all my friends about Jim & Jacks Collision Center! Thank you again for such a lovely experience!
-Chimi Syndi C
3/8/2013
Missie F. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I had asked at check in if on my own dime I could get my back bumper buffed or somehow have some of the scratches removed on my dime and not the insurance carrier. After two weeks, when I finally got my car back, nothing had been done to repair or modify the scratched. although this was not part of the accident, I now have a brand new front bumper and an 8 year old beat up back bumper. You could have made additinal business had you helped me address this wile my car was in the shop.
3/7/2013
Sally D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your care and constant updates were really a great help. I so appreciate the professionalism of all the employees. My care looks great, and I would recommend you to everyone. Alex at El Segundo was great!
3/7/2013
Nedy W. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Javier has been a great representative--very responsive and professional. The car looks good. But there's some minor damage left to fix and some weird electrical glitches going on. Javier has been in contact and assures me he'll take care of it all.
3/7/2013
Shasta B. VERIFIED CUSTOMER
Vehicle Make : Honda
You can read my yelp review to see just how amazed I am
3/7/2013
Robert W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I found your service to be outstandingly excellent
3/6/2013
Dale W. VERIFIED CUSTOMER
Vehicle Make : Ford
I was completely satisfied with every aspect of the body shop repair process. I will recommend Jim and Jacks to everyone I know.
3/6/2013
Paul H. VERIFIED CUSTOMER
Vehicle Make : Ford
YOUR STAFF WAS GREAT! GLADYS GREETED ME WITH A BIG SMILE AND PUT ME AT EASE THAT I WAS AT A BODY SHOP THAT CARED ABOUT ME NOT ABOUT TAKING THE INSURANCE MONEY. I HAD A LOT OF QUESTIONS WHICH CRISTINA ANSWERED WITH MORE DETAIL AND POINTED OUT THINGS THAT I HAD OVERLOOKED. SHE MADE RECOMMENDATIONS WHICH BENEFITED ME AND AGAIN I DIDN'T FEEL PUSHED OR FORCED INTO ANYTHING. I WAS DIRECTED TO ENTERPRISE FOR A RENTAL. ENTERPRISES' STAFF WAS SLOW AND MADE ME WAIT WHILE THEY HAD A PERSONAL CONVERSATION. CRISTINA IMMEDIATELY NOTICED THIS AND WALKED OVER AND EMPHASIZED MY URGENCY, SINCE I RUN AN EMERGENCY SERVICE COMPANY AND NEEDED TO GET OUT OF THERE ASAP. THIS MADE ME FEEL IMPORTANT EVEN AFTER THE FACT THAT JIM & JACKS HAD GOT THE JOB. IN MY OPINION, IF JIM & JACKS IS REFERING BUSINESS TO ENTERPRISE THEY REALY NEED TO STEP IT UP AND SATISFY YOUR CUSTOMERS. A GOOD JIM & JACK EXPERIENCE CAN TURN BAD QUICK BY ENTERPRISE. THANK YOU FOR YOUR EXCELLENT CUSTOMER SERVICE!
3/6/2013
Mary D. VERIFIED CUSTOMER
Vehicle Make : Nissan
There is a oise coming from underneath the car that was not there when I left it for repair. Also, I found a screw that was hanging out on the inside panel behind the left rear wheel well. I called you right after picking up my car but could not return at that time. I will come back in as soon as I have time
3/3/2013
Ryan D. VERIFIED CUSTOMER
Vehicle Make : Ford
Kept me updated and provided awesome support...would definitely refer friends...easy/painless experience
2/27/2013
Russell R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
thank you
2/25/2013
**** J. VERIFIED CUSTOMER
Vehicle Make : GMC
Just wish the process could have gone a little faster and the parts were available sooner. Overall the car looks great and drives well.
2/24/2013
Angela N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very nice stafg
2/23/2013
James O. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys were terrific, but I really would have liked fewer emails and text messages. I trusted you with my car. I knew you were going to do a great job. Thanks for a great job done.
2/22/2013
Gilberto C. VERIFIED CUSTOMER
Vehicle Make : Audi
Everything was done really well and even though my car was messy when I took it in the crew cleaned it up and organized it for me. Very much appreciated!!