I was actually completely satisfied until I tried adjusting the driver's side mirror that had been replaced with a used unit as part of the repair. The mirror moved OK in all four directions but hit a stop somewhat short of the expected range when moving in the outward horizontal direction. It can be adjusted to about where I need it, but I'm used to being able to move it well beyond that point too.
3/30/2013
Cynthia F. VERIFIED CUSTOMER
Vehicle Make : Nissan
Alex was very helpful and kept me in the loop all thru my repair. Great service. Also loved the cute text message! Very nice touch.
3/28/2013
Khristine B. VERIFIED CUSTOMER
Vehicle Make : Honda
Javier did a great job keeping me up to date on my car repair and getting it done quickly. I give him a 10! Javier took the time to explain all my questions regarding the bumper. I appreciated the customer service he gave as well as the two ladies at the front desk who were very friendly.I felt well taken cared of by Jim and jacks, especially since this was my first visit. I appreciate liked how my car was washed, wiped down, and tires shined too. thanks Jim and jacks for taking car of my car. appreciate it. :)
3/23/2013
Tomoko H. VERIFIED CUSTOMER
Vehicle Make : Nissan
The entire team was A
3/22/2013
Mark P. VERIFIED CUSTOMER
Vehicle Make : GMC
Other than the repairs being well done, Sam was great at communicating the status on a daily (at least) basis. When you're waiting on any service no matter what the trade, that's enormously important.
Good job
3/21/2013
Tom G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone was so nice, open, friendly & professional. The areas where customers were serviced are very nice & clean and it was great having an auto rental agency there. The people & the facility combined to make my auto repair experience a very pleasant one. Thank you!!!
3/21/2013
Barbara J. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thank u. Full service at jack and Jim's!
3/20/2013
Carmen R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Nothing but job well done. Thanks so much to everyone involved.
3/20/2013
Catherine M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Karen was very helpful!
3/19/2013
Rick N. VERIFIED CUSTOMER
Vehicle Make : Scion
I am very pleased with the service and quality of work. I will recommend Jim & Jack's to everyone who needs repair work. Great job!
3/17/2013
Bessie S. VERIFIED CUSTOMER
Vehicle Make : Honda
Good job and friendly staff.
3/16/2013
Shedonna J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent job and superb service.
3/16/2013
Shawn S. VERIFIED CUSTOMER
Vehicle Make : Kia
Was not fixed right the first time. Still don't have my car back.
3/15/2013
Scott A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Super easy to do business with you guys again. Thanks for doing a great job.
3/14/2013
Jeff W. VERIFIED CUSTOMER
Vehicle Make : BMW
Zach did a great job start to finish. And he was only slightly upset I went on vacation to Istanbul instead of Armenia. 100:/: satisfied
3/13/2013
Nancy L. VERIFIED CUSTOMER
Vehicle Make : Ford
The service was great. I really like the updates.
Sam Key was wonderful, professional, and courteous.
He is an excellent representative of Jim & Jack's. When I thanked him for his kindness and thoughtfulness he told me that was how everyone at Jim & Jack's was. What a great representative of your company.
Thank you all.
3/13/2013
Tommy B. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Awesome job and great service guys!
Thank you so much!
3/12/2013
Kimberly G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very courteous staff. I love the text updates through out my repairs
3/12/2013
Stan H. VERIFIED CUSTOMER
Vehicle Make : Lexus
We've been fortunately (or unfortunately) a customer of Jim & Jack's for many years. Each and every time our experience has been top notch and the customer service is outstanding. Jim & Jacks go out of their way to assist with every part of your repairs. I highly recommend Jim & Jacks to all my friends. Thank you, Karen Hightower
And my recent experience with Zack was also outstanding.