Jim & Jack's Collision Center - El Segundo

Keep up with the excelent workmanship.

I think everyone at Jim and jacks are very professional, the work is excellent, and I recommend them to everyone who needs work done on their cars. I thank Sam Keys for doing a great job! I was kept updated on the progress of my car and it was done as promised. Thank you!

looks great. thanks!

I would like just to say that your team is very curtious and professional and was very well taken care while was doing business with your company, Thank you Ruben M

Alex was great, also kept in contact and finished earlier than projected.

Ants in my car!

Everyone I dealt with was professional and really made me feel like my business was truly appreciated. I don't recall the last time I encountered such an exceptional level of customer service. Additionally, my car looked as good as new when I picked it up. Outstanding!

Beautiful work. No hassle done on time.

Everyone was super friendly and helpful. I just wished the process of having the other company pay my deductible was simpler. Thank you for your help.

Best experience ever dealing with repairing my car.

Everyone that I spoke with on the phone was always professional and very helpful. Javier was great. He seemed to understand the importance of getting my car back to me as soon as possible and kept in informed every step of the way. The car like it did when I first purchased it. It was beautiful. Jim & Jack rocks. THANK UUUUUUU

Jim & Jack had done everything right in repair my car. ****- excellent customer service 2- friendly in and out process 3- taking care of all the paper work 4- keep me posted on the pregress of the repair job. 5- high quality repair job

Jim and jacks are pro

Great work and customer service.

I will recommend Jim & Jacks to everyone. Zack was great to work with and my car looks great! I like the feature of receiving text messages from/about my car! It is corny but fun. I looked forward to each update.

The person handling my car overlooked damaged on lower part of bumper. I am taking it Monday to see if it can be repaired. If not, a new Toyota bumper has to be purchased and replaced. Thank you for asking for my satisfaction!

Jimmy in HB rocked. very helpful.

I took my car in last week for an estimate on damage from an accident which occurred on April 13, 2013. A claim was filed with State Farm Insurance and approved. I also requested an estimate for additional damage to my car unrelated to the claim. Zack took pictures of the entire car and stated I would receive estimates for both the claim and unrelated damage repairs that day. I waited for an email and did not receive one, so I called the next day and was sent an estimate for the work to be done for the approved claim, but not for the unrelated damage to the front of the car. I called back again and was transferred to Zack, who apologized for not sending me the unrelated damage estimate and stated that it was the responsibility of his boss to send estimates after reviewing them. When I received the claim I assumed that the repairs were for the obvious damage to the car unrelated to the claim. I took my car in two days later and looked over the damage with Zack. We looked at the damage to the front of the car which he said would be repaired, but he stated that to fix all of the scratches I would have to paint the entire car and this would not be worth the cost. Later that day my husband called to clarify the repairs to be made. Zack assured him it would be repaired to our satisfaction. Upon inspecting my completed car today I was extremely displeased to find that the front right bumper still had obvious damage and it appeared nothing had been done to remedy it. Zack applied and supplied me with touch up paint to try and fix it. When I asked him how much it would cost to repair the bumper damage he stated it would be about 400 and not worth it to fix because I would probably get into an accident within a month and could get an insurance company to pay for it rather than have to pay for it myself. I found his response to be both offensive and condescending. I do not feel that he made a reasonable effort to ensure that I would be satisfied with the level of work provided by your company and am unhappy at the inconvenience this has caused. In addition, in order to have this damaged fixed I will have to be without my vehicle for another 2-3 days to have the car repaired.

We would come back again for sure.

Sam provided excellent service. I could not be more satisfied.