Only complaint is I wasn't informed throughout the whole process. After 3 days I had to check in and it was when repairs were near end that I got all the updates. Otherwise, always happy with the service
11/3/2013
Douglas B. VERIFIED CUSTOMER
Vehicle Make : Toyota
So far! I'm reserving final judgment until I'm saticfied that the rear bumper is secure ex correctly.
11/3/2013
Karena H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for keeping me informed with the text messages
11/2/2013
Erin S. VERIFIED CUSTOMER
Vehicle Make : Ford
The entire team was incredibly efficient. I was very impressed with the speed a t which your team worked with the insurance group and the quality of work done to fix my car. My only two comments would be: ****. I dropped my car off Wednesday late afternoon and did not hear from anyone until Monday. I called and left a message on that Friday and didn't hear back until Monday. 2. When I picked up my car the floor mat in the driver area was a mess dirty from work shoes. All in all a wonderful experience.
11/1/2013
Ryann G. VERIFIED CUSTOMER
Vehicle Make : Ford
The service here was absolutely excellent. The amount estimate was accurate and the amount of time to fix my car was reasonable! I will definetly tell my friends about this place! Thank you for making everything so effortless!
10/30/2013
Clayton C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Jesse kept informed pretty regularly about what was happening with my car. My car was ready about a week early and it looks great.
10/29/2013
Travis M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service! Factory Qualty work! Hopefully I won't need more body work or a paint job in the near future, but if I do, I'll only trust Jim and Jacks for the repair. Keep up the great work! Thank you to everyone! The paint and body work team deserve a bonus!!
Regards,
Travis M
10/29/2013
Joshua M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Sam Key is great and I am very happy.
Thanks so much!
Joshua M
10/25/2013
Josefina L. VERIFIED CUSTOMER
Vehicle Make : Acura
Excellent service
10/24/2013
Andrea D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jesse provided excellent service and returned my car ahead of schedule.
10/24/2013
Monty C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional team. Clean office, smart staff. And there is a rental car office in the same building. Made being without my own car very easy. I would use their services again.
10/24/2013
Don G. VERIFIED CUSTOMER
Vehicle Make : Honda
See my comment I already submitted when you texted me with the same survey. You should only do one method of delivery for these as I got one emailed and one in a text. That happened all this week when the car was in the shop.
10/24/2013
Donald K. VERIFIED CUSTOMER
Vehicle Make : Jeep
I've been dealing with Jim and Jacks since 1970. At that time it was just the two of them at a filling station at Grand and Sepulveda. Jim dealt with the customers and Jack fixed the cars. They did good honest work inexpensively, and the world beat a path to thei door!
Don
10/23/2013
Philip R. VERIFIED CUSTOMER
Vehicle Make : Ford
Very pleased !
10/23/2013
Sylvia V. VERIFIED CUSTOMER
Vehicle Make : Ford
Jesse and the other staff were very helpful and kept me informed about the progress of the car.It was a very positive experience.
10/19/2013
Charles W.. VERIFIED CUSTOMER
Vehicle Make : Toyota
Outstanding job and customer service.
10/18/2013
Josefine B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Francisco is awesome. Hooray to his team. Thank you very much Jim & Jacks. More power to you all!!! God bless your wonderful company..
10/18/2013
James Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Professional service and quality workmanship.
What more can I ask for!
If needed, I will use your service again.
10/16/2013
Corey W. VERIFIED CUSTOMER
Vehicle Make : Honda
Very good service - thanks
10/12/2013
Marcial D.. VERIFIED CUSTOMER
Vehicle Make : Hummer
After the missed details with my Jetta I brought in at the beginning of the year, and the fiasco and lies I had to endure during repair of my Hummer--waiting on the service writer's timetable to bring it in to be fixed. Bring it this day. Being it that day. I literally left work early to drop off my car, and he stood me up at least 2X, if not 3X.
Promises made that he could not keep. Lies upon lies. This guy Sam isn't a straight shooter. Just a wheeler dealer. Destroyed my faith in Jim & Jack's. And I've been going there almost 20 years when my cars have needed body work.
Javier stepped in and is slowly restoring my faith and satisfaction in J & J's.
J. Suarez