Carlos & Javier were professional, courteous and even friendly. Rare in today's fast paced businesses. I wish Jim & Jack could be kept a secret because they are simply the best collision repair facility in Los Angeles. There's literally no reason to consider any other shop. High five! Thumbs up! Kudos!
12/24/2015
Carrie B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jessie and everyone there were very helpful and got our car back to us ahead of schedule
12/24/2015
Mark O. VERIFIED CUSTOMER
Vehicle Make : Infiniti
You screwed up my car and didn't even check my car. It's not even drivable yet you said it was ready.
12/20/2015
Debbie P. VERIFIED CUSTOMER
Vehicle Make : Ford
Jim and Jacks was recommended to me by Mercury Insurance co. The staff is wonderful, helpful, and treat you like family there. My car had been side swiped while parked, causing major damage from front to back on passenger side. GABRIEL, provided EXCELLECT customer service, detailed and his prompt attention to my concerns. He kept me updated throughout the process up until work was completed in a timely matter. My car looks amazingly brand new and made certain to look for underneath damage that was not visible. JUAN the mechanic knowledgeable and professional with his work. For anyone looking for a Quality body shop to fix their vehicle, I recommend Jim & Jacks.
12/19/2015
Carina T. VERIFIED CUSTOMER
Vehicle Make : Toyota
per inspection your Rep said will change the driver side door with new mirror but the one installed is not new and it got scratch the door is not properly closing due to the siding hitting the side dashboard . side mirror is not new and there are still particles of broken glass inside the dashboard per your Rep they will remove the dashboard so that they can clean those broken glass. Hope you can resolve the issue you are recommended by Farmers as the best in this craft.
12/19/2015
Ricky R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jessie kept me very informed on what was going on with my car. He made sure I understood what was happening next.
12/19/2015
Gina K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Jesse pulled through with flying colors and had my car back a week early. He knew I was having health issues and was very kind & compassionate to my situation.
12/19/2015
Marcello C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great experience all around
12/18/2015
Dean C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
All went well and my car was completed ahead of schedule
12/17/2015
Jeanie K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Just overall great experience. Very responsive.
12/17/2015
Paul R. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent service, as always. Thank you.
12/15/2015
Barbra C. VERIFIED CUSTOMER
Vehicle Make : Ford
Repairs were not complete!
12/13/2015
James S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Easy to deal with.
12/13/2015
Adam D. VERIFIED CUSTOMER
Vehicle Make : Acura
Great costumer service with very kind staff. The updates via text are very handy and the job was well done, thanks again for your service!
12/12/2015
Karen R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Mr. Gonzalez was very good and had my car ready early
12/12/2015
**** B. VERIFIED CUSTOMER
Vehicle Make : Jeep
The experience was very pleasant and service was beyond expectation thank you very much! I will send my friends and family!
12/9/2015
Mary L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Thanks for the speedy service. My car was finished in 4 days.
12/9/2015
Sandra B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Carlos Ku was excellent !!
12/6/2015
Alex N. VERIFIED CUSTOMER
Vehicle Make : Audi
Great service and on time. Excellent text messaging updates!