Jim & Jack's Collision Center - El Segundo

Gabriel was amazing. Perfect communication and s job well done. Beyond happy and will recommend to others, for sure!

Great service! Jesse is awesome and makes you feel like you're in good hands. The daily email updates is really amazing customer service. I'll recommend this shop to everyone I know.

Carlos Ku & all the staff were great! Carlos always kept me informed

Efficient, thorough, constantly updated me on the progress of my car. My car looks great. Extremely satisfied. Thank you

Upon getting home, I was able to see my driver side better out of the sun & noticed a one-inch dent and a three-inch dent were missed by the repair team.

I really appreciated the texts and phone calls keeping me updated on the progress. Great experience!

Great job! Excellent customer service!

Manny was very helpful and made the process as easy and comfortable as possible. Everyone was kind, polite, and helpful and I would definitely recommend Jim and Jacks to others.

AAA approval took some time, but the job was completed pretty quickly once that was done, and the car looks great.

The paint color does not match. It looks like a different years paint color was used.

Amazing process all around. Everybody was so professional and pleasant to work with. So very appreciated! Thank you so much :)

Gabriel provided excellent customer service.

The teamwork and we'll run operation is so evident and valued. Another superlative repair and high/touch client handling!

Manny was extremely professional, knowledgeable and helpful. I would recommend Jim & Jack's to anyone. I was very happy with my experience.

I am very satisfied thank you very much for a easy and pleasant experience! A+++++++++

Thank you for a great job. The car looks brand new!

Thanks for the quick repair and the text updates.

The people were very nice and kept me updated. My requested squirter screw-downs were done, as were mirror scrapes buffed out. That made me feel great, as did the wash/wax on the car's outside and its general appearance. However, when I opened the trunk, the tire area in the trunk had been opened and the lock-down was not replaced properly, leaving the tire- cover below the mat unlocked and the area unsecured. The trunk floor coverings had also been moved so that they overlapped past the floor edges and were not properly replaced. In other words, someone had opened the tire area and didn't put it back properly, or at all, it seemed. Jesse and I fixed it, but that made me think that some details had been overlooked. After driving the car, I noticed that the steering isn't tight: it takes a while for the car to turn after I move the wheel. Also, it drifts to the left, so maybe the alignment or something needs to be re-checked. I will call tomorrow about bringing it in to fine-tune the steering and correct the drift. However, the thing that upset me the most was that someone had taken it on a 7 mile ride, which I pointed out to Jesse before I left. I drove it half that distance (3 ****/2 miles) from your shop. That took me from your shop all the way onto the 405 and to past the Crenshaw exit off the 405. I'm pretty upset about that. I don't think checking out the alignment or steering requires what seems to be a 7 mile joy ride in my convertible; 3-4 miles of riding should have done it. Also, I was really surprised that you ask customers to sign a "this car has been fixed perfectly and I'm perfectly happy with it" clause before customers even have had a chance to drive it out of the lot. That doesn't look good to a former consumer advocate, nor is it fair to do this to your customers when they're rushing to leave the office after picking up their cars. I do appreciate the convenience of having Enterprise Rental Car there--smart move and a great idea for customer convenience. Thank you for your work; I'll be in touch. Ellen Rae

Quick and excellent work. Thanks Ken

Gabriel was knowledgeable, professional, and responsive to my concerns.