Thanks for a great job and keeping me updated. I am real picky about my vehicles and your workmanship met my critefia.
10/26/2016
Ebony W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service and excellent repair quality on my vehicle. I am most impressed with the consistency of communication on the status of my repairs.
10/25/2016
Marquis S. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was polite and helpful, especially Carlos. He kept me updated with all status changes on my car. My car was also repaired quickly with no delays.
10/22/2016
William O. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Gabriel and Jimmy were on top of it.
I think the updates via texts are effective.
10/21/2016
Vanessa J. VERIFIED CUSTOMER
Vehicle Make : BMW
I completely satisfied with my experience at Jim n jacks. Gabriel was excellent and I met and got my car repaired ahead of schedule.
10/18/2016
Jennifer W. VERIFIED CUSTOMER
Vehicle Make : Honda
You spent 8 days to repair a bumper of the most ubiquitous car in the market
Your excuse was you ordered the wrong part
You sent text messages and updates to the wrong number provided on the paperwork
You provided no updates on the car. I had to call to ask for updates and even then, had to wait an hour for someone to call back with an update
I got conflicting updates (one person said the car would be ready; I drove over to pick the car up only to have you say the car is not ready
10/13/2016
Paul D. VERIFIED CUSTOMER
Vehicle Make : Acura
Excellent communication and very fast service. Everyone made an extra effort to make this process a hassle free experience.
10/7/2016
Julia C. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service, thank you
10/6/2016
John D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Carlos was amazing to work with who delivered my truck early
10/6/2016
Steve M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great service!
10/1/2016
Marc E. VERIFIED CUSTOMER
Vehicle Make : Lexus
Inside of front passenger side door dirty
9/30/2016
Jim D. VERIFIED CUSTOMER
Vehicle Make : Jeep
Always fantastic
9/29/2016
David S. VERIFIED CUSTOMER
Vehicle Make : Honda
Satisfied with J&J, but VERY DISAPPOINTED with rental car selection. Rental counter woman was very nice and she tried very hard. This made the entire experience BAD.
9/27/2016
Patricia C. VERIFIED CUSTOMER
Vehicle Make : Honda
Your staff are friendly, professional and efficient. Jesse was fantastic! You guys made the pain of my car damage go away. Thank you!
9/26/2016
Kim N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was super nice and my car looks fantastic.
9/24/2016
Donna M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Gabriel was awesome. He gave me a date for completion and stuck to it. It was also convenient turning my car in at Enterprise at the shop. Very satisfied and would recommend to others.
9/24/2016
Rose R. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone was very helpful, professional and informative. But more importantly, I felt that the people working here had my best interest at heart. This hometown feeling is exactly why all my family continues to bring our vehicles to Jim & Jacks. Thank you for a job well done, my car looks great!??????
9/23/2016
Debbie G. VERIFIED CUSTOMER
Vehicle Make : Subaru
Good follow up and communication.
9/23/2016
Debra G. VERIFIED CUSTOMER
Vehicle Make : Toyota
I discovered my electrical car's charging setting was changed and I may have to bring it into the dealer to be reset, unless I can figure out how to do it myself.
9/18/2016
Richard S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Important to constantly remain in communication with the customer. Doing so with the insurance company is not enough.