Professional staff throughout. Details of repairs and length of time needed to complete were thorough and clearly explained. I will seek their services in the future and recommend them to my acquaintances.
3/24/2018
Lucrezia B. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Manuel was awesome!
3/24/2018
Charles R. VERIFIED CUSTOMER
Vehicle Make : BMW
Extremely helpful, knowledgeable and friendly staff. Highly recommended!
3/22/2018
Lisa A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
A car wash may have been nice .. ????
3/22/2018
Alixandra L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you :) great service and really nice to be updated about the progress ...and to be done early!
3/21/2018
Adam F. VERIFIED CUSTOMER
Vehicle Make : Ford
Good job!
3/18/2018
Sue N. VERIFIED CUSTOMER
Vehicle Make : Mercedes
On my way to pick up my car from your shop on the 9th of March, which was the date I was given via text by your associate. While driving I called your shop out of courtesy to let them know that I would be there in a few minutes , to which your associate responded “ Oh, no one told you?”, then he proceeded to tell me that my car was damaged when it was taken to Southbay Mercedes for final calibrations. I asked for details but was given vague information. After a week of getting nowhere I picked up my car March 15 with the rear damage fixed but now with new damage in the front. Just for bonus when I got home I noticed that the Mercedes emergency first aid kit is missing from the trunk. I am extremely dissatisfied with my experience with Jim & Jacks collision center.I would further discuss this situation with management.
3/16/2018
Jim T. VERIFIED CUSTOMER
Vehicle Make : Tesla
Francisco & team did a great job in restoring my Tesla following cosmetic damage, and some functional damage, due to a freeway tire tread incident (and also due to an unrelated, and unsightly, scrape above a rear wheel well). I do appreciate the professionalism and competence of the team there.
3/14/2018
Jose A. VERIFIED CUSTOMER
Vehicle Make : BMW
Great Customer Service, and Awesome Body Shop !
3/13/2018
Deborah B. VERIFIED CUSTOMER
Vehicle Make : BMW
Anthony is a great person to work with. The women at the front desk are very nice. It never pleasant that you have to have your car repaired but your office majevutvas please thank as possible. Additionally, there are so many repairs shops that you might feel taken. Never have I felt that at Jim & Jacks.
3/13/2018
Rachel G. VERIFIED CUSTOMER
Vehicle Make : Honda
The entire process was well addressed and the communication and customer service was excellent. Gus was wonderful and answered all of my questions in a timely and professional manner. I would return for any future service and will recommend to others as well.
3/13/2018
Amy W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job. Very prompt.
3/12/2018
Lori E. VERIFIED CUSTOMER
Vehicle Make : Kia
The service was amazing. I received text notifications along the way, and my car was completed early even. Manny was great!
3/10/2018
Stephanie W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Guz was very nice and always displayed a smile and very professional he promised my car would be ready within two days and it was. Everyone in the office was wonderful and the rental representative Chris was so nice too with his big smile.
The paint job was #****. Definetly coming back and would refer others
3/10/2018
Kirk B. VERIFIED CUSTOMER
Vehicle Make : Ford
Very satisfied. Always great service!!
3/9/2018
Danny B. VERIFIED CUSTOMER
Vehicle Make : Tesla
I was glad that you are now certified to work on Tesla’s. My experience throughout the entire transaction was exceptional! Francisco did a great job keeping me informed of status and your front desk staff were great!
Thanks for this great experience! I’ve used you before and I would not hesitate to recommend you to others.
Thanks,
Danny B
3/9/2018
Brian M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you!????
3/9/2018
Juan R. VERIFIED CUSTOMER
Vehicle Make : Porsche
This my second time with Jim & Jacks. It's one of the best service companies I've dealt with. Thanks for the great work. Juan
3/4/2018
**** B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome service!
3/3/2018
Shin Kisu. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jonathan made a bad experience (my accident) a positive one (great service).