Got back car with parking sensors system not working.
Was working before drop off. Have already returned rental car now have to hassle and figure out how to get it back in to be fixed.
This is a major headache.
8/25/2018
Donna C. VERIFIED CUSTOMER
Vehicle Make : BMW
I wouldn’t take our cars anywhere else for collision work. The quality of Jim and Jack’s work is excellent, their prices are reasonable and their customer service is amazing!
8/25/2018
Darrell L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Jim & Jacks is simply the best! Great job
8/19/2018
Glen J. VERIFIED CUSTOMER
Vehicle Make : Dodge
Fantastic work. Manny is the man-ny!!
8/17/2018
Mati K. VERIFIED CUSTOMER
Vehicle Make : Toyota
My RAV4 looks brand new. You would never know that some drunk in a pickup truck destroyed the left side from bumper to bumper.
I appreciate being informed of the repair progress. Jonathan did a good job overseeing everything. Kudos to him.
8/11/2018
Sam B. VERIFIED CUSTOMER
Vehicle Make : GMC
I was treated professionally and courteously at all times, the repair was done quickly, and communication was excellent. However, I’m not sure that I was charged a fair price and the quality of the repair leaves something to be desired. The repaired panel is slightly mis-sharpen along the bottom edge; the tailgate appears to be have been knocked into the bed rail during repair, slightly chipping both; and the finish of the fresh paint is a bit rough. On a scale of 10, call it a 8.5 for service, 6.5 for price, and 6 for workmanship.
8/11/2018
Matthew R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very smooth process from start to finish. I liked knowing what was happening and never having to wonder when I might hear something.
8/9/2018
Joan H. VERIFIED CUSTOMER
Vehicle Make : Honda
I thought it took a lot longer than it should have but I was satisfied with the results.
8/8/2018
Scott K. VERIFIED CUSTOMER
Vehicle Make : Jeep
Very fast and conscientious service. Really good to get updates on the progress of the work while I was traveling. A great service experience...thank you.
8/7/2018
Jimesa E. VERIFIED CUSTOMER
Vehicle Make : Lexus
Jim and Jack's always provides EXCEPTIONAL customer service
8/4/2018
Sylvia G. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent service- on time- and a great job on my car! Thank you!
8/4/2018
Jorge A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Jesse was great from the beginning! Keep me informed the whole time, he was awesome! Thank you guys a million
7/31/2018
Lynette K. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Jesse was Fabulous! Went above and beyond in service and the repairs were done beautifully!
7/31/2018
Elizabeth S. VERIFIED CUSTOMER
Vehicle Make : Subaru
I have a small bit of blue paint that is different in color to my car's paint color on the passenger side door that I noticed this morning. I have yet to completely look at my car though the repair work you did appears to be fine.
7/26/2018
Eric H. VERIFIED CUSTOMER
Vehicle Make : Tesla
My spoiler, which was not damaged initially, was damaged when the car was returned to me. I immediately returned to the El Segundo location and showed Jose the issue. He agreed that the damage was not acceptable and is working to remedy the situation.
7/24/2018
Dawn B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The team was awesome. Manny kept me informed and even got t he wirfk done way ahead of schedule
Thanks guys
7/21/2018
Peter M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very pleased with the service and the attention to detail. Jessie was very attentive to details and was very good at listening and addressing concerns.