Excellent Customer service. I really like the text updates on my service and repairs. I like the dedication of the employees. Very happy with my service and my vehicle repair.
10/20/2018
Daisy S. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Can’t be better
10/20/2018
Dean M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was kept informed via email of the status of my vehicle. The staff was very friendly and helpful. Many thanks to Francisco for his exceptional customer service.
10/13/2018
Winnie Uche. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service. The finished quicker than expected and even washed my car.
10/13/2018
Catherine M. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Very good on keeping me updated. Friendly. And excellent work.
10/9/2018
Cedric M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The experience with Jim and Jacks was professional, educational courteous. They have our vote as the Number One collision and auto body repair shop in the South Bay....
10/6/2018
Tim W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Jessie did a fantastic job and was a real pleasure to work with.
10/2/2018
Kyle S. VERIFIED CUSTOMER
Vehicle Make : Audi
Friendly customer service, very communicative, very efficient. :)
9/28/2018
John L. VERIFIED CUSTOMER
Vehicle Make : Ford
Love the communication. Everyone was very friendly. Good hiring and training.
9/28/2018
Morine R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Over all pretty satisfied but Jose was out due to illness on Monday when I picked my car up. Luckily the other agent that I dealt with had my car washed and approved that my repair bill of slightly over $3000 could be charged to my Visa account. I must say I think it is somewhat rediculous that you can only charge $2500 and the balance must be paid by check or cash. I’m sure other customers find that offsetting.
You have done other work on my cars as my StateFarm Insurance Ed Barnhart has referred me to Jim and Jack’s.
I hope you find my comments helpful.
Best regards,
Morrine Robey
9/25/2018
Jacquelyn J. VERIFIED CUSTOMER
Vehicle Make : Fiat
I very much appreciated the text updates concerning
progress to completion.
9/21/2018
Carrie S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Please give your girls that work the front desk a raise.theyre amazing an helpful. They are the face and backbone to any good business treat them well!!
9/20/2018
**** H. VERIFIED CUSTOMER
Vehicle Make : Dodge
Car looks great. Gus Avina got a new front bumper for the repair instead of a used one the insurance company wanted. He kept me updated and the repair was done quickly. Really nice having Enterprise on site. I would recommend J&J’s to my friends.
9/15/2018
Sami G. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Thank you very much, I am very pleased with Jim & Jacks professional approach I will recommend any body in need of their service, every one is so pleasant, and willing to help thank you.
9/15/2018
****.ashima Mahna,benny. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Thanks for delivering ahead of time and taking care of the little extras.
9/10/2018
David B. VERIFIED CUSTOMER
Vehicle Make : Porsche
All good, no specific comments other than I like the communication provided by texts.
9/8/2018
Rogeve G. VERIFIED CUSTOMER
Vehicle Make : Lexus
The email updates are terrible. They kept telling me the car wouldn’t be ready until the Sept 12th. I even got an email minutes before I picked up the car (after being informed it was done) that the repair was on track for the 12th.
I planned my day and weekend on the assumption the car wouldn’t be ready until the 12th per the multiple emails I kept receiving.
Drop the lousy email updates if you cannot sync them up with the real status.
Will provide same feedback to State Farm.
9/8/2018
John B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Jim and Jack's do great work! I've been a customer for years and wouldn't trust my paint and body work with anyone else.
9/8/2018
Charles W. VERIFIED CUSTOMER
Vehicle Make : BMW
Although I REALLY hope I am not in another accident, if it happens again, I will definitely come to Jim and Jack's. The car looks great. Jesse, George, and the team at the front desk (did not catch their names) were professional and very pleasant to deal with in an otherwise not happy situation.