After initial estimate parts were not ordered until I called to check on the hold up.
Then once the bumper was ordered it was the wrong one!!
Process started on 05/03/2018 and I finally picked up my car today 06/13/2018.
Extremely unsatisfactory!!!!
6/13/2018
Robert M. VERIFIED CUSTOMER
Vehicle Make : Kia
Excellent service. Satisfaction with repairs
6/8/2018
Marigee B. VERIFIED CUSTOMER
Vehicle Make : Toyota
More than 100% satisfied. Service is great. Communication is awesome!
6/6/2018
Chez C. VERIFIED CUSTOMER
Vehicle Make : Volvo
The communication throughout the proces was excellent. As usual, the quality of service was excellent.
5/26/2018
Michelle F. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great communication with updates very friendly
5/26/2018
Daisy L. VERIFIED CUSTOMER
Vehicle Make : Subaru
I am completely satisfied with the service and experience I have received with fix it auto. All the ladies that I worked with and spoke to genuinely helped me out a lot and where super attentive. When I picked up my car from the shop it looked as if it had never been in an accident. The paint job looks amazing and it drove me home, 2 hours away, safely. Thank you all so much. I really appreciate it.
5/26/2018
Alfred P. VERIFIED CUSTOMER
Vehicle Make : BMW
Great customer service and fast service! Made the process easy and painless - explained insurance process to us in an easy to understand manner!. Oh, and the car looks great!
5/26/2018
Marcia H. VERIFIED CUSTOMER
Vehicle Make : BMW
Fix Auto - Monterey is the ONLY place we would trust to repair our cherished cars! They are a great team!
Glenn & Marcia H
5/25/2018
Benjamin G. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent service
5/23/2018
David G. VERIFIED CUSTOMER
Vehicle Make : Ford
I asked for my old parts back before handing the car over and I did not get them back when I asked.
And the estimate was $80 more than the final quote.
The body and paint work was very nice and I’m happy with that
5/18/2018
John G. VERIFIED CUSTOMER
Vehicle Make : Kia
My car always comes back looking better than new. Amazing repair facility. Everyone working the front desk are very professional and friendly. Top notch workmanship!!!Very fair prices too!!!Thank you very much for taking such good care of my car!
Thanks, John G
5/15/2018
Salar D. VERIFIED CUSTOMER
Vehicle Make : BMW
Good clear communication.
5/15/2018
Ernest H. VERIFIED CUSTOMER
Vehicle Make : Subaru
Keep up with the excellent communication. It makes all the difference in an otherwise unpleasant experience. Your personability is over the top and very settling. Loved the interaction to be “kept in the loop “ thank you. I’m as happy with my outcome as I can be.
5/15/2018
Claudia L. VERIFIED CUSTOMER
Vehicle Make : Honda
completion was 3 days before the estimated completion date. A great surprise and so happy to be back in my own car. Thank you.
5/12/2018
Phillip P. VERIFIED CUSTOMER
Vehicle Make : BMW
I really appreciate the updates on the status of my vehicle.
I was very pleased with the service from first to last contact.
My vehicle was returned to me as good as new!
5/12/2018
Hee Joo. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thanks a lot!!!
All of you did really great job.
5/12/2018
Larry L. VERIFIED CUSTOMER
Vehicle Make : Honda
Efficient. Kept me well informed. Courteous. Helpful car was immaculate when I got it back two days ahead of schedule.
5/11/2018
Brent N. VERIFIED CUSTOMER
Vehicle Make : GMC
The truck looks great! Back to normal again. The staff was very attentive and caring! Thank you!