The customer service we received from Bill was completely unprofessional. He was not kind the first time we attempted to pick up our car - it was clear there was a misunderstanding and Bill took zero accountability! Then when the issue was corrected and we came to pick up the car, Bill did not greet us when we entered the store. I had to introduce my husband - he did not thank us for our business nor shook our hand. He does not represent Cascades Auto Body well at all and extremely unprofessional! If you would like to discuss further, feel free to call me. I would not recommend your shop to anyone - just astounded by the whole experience. I do not want to speak with Bill about this bad experience, if the owner or store manager wants to contact me - I would be happy to discuss.
2/2/2024
Kara L. VERIFIED CUSTOMER
Vehicle Make : Honda
The whole team was a pleasure to work with … thank you for all of your help!!
1/27/2024
Todd N. VERIFIED CUSTOMER
Vehicle Make : BMW
Always pleased with the service. Thank you.
1/27/2024
Michael A. VERIFIED CUSTOMER
Vehicle Make : Honda
My Cascade Auto Body representative, Craig provided the best customer experience.
12/28/2023
Edward M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Great work, completed on schedule!
12/23/2023
Charles B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Timely, professional work with complete seemlessly coordination with insurance company for additional repairs.
12/16/2023
Allan R. VERIFIED CUSTOMER
Vehicle Make : Ford
Not certain whether I answered this survey already.
Communication was uniquely great!! Cascades answered the phone and returned my calls. Car was clean at delivery. Repairs look good. Replacement forward camera is better than damaged one was.
12/11/2023
John L. VERIFIED CUSTOMER
Vehicle Make : Honda
Cascades Auto body did a great job fixing my car dent. They are excellent on what they do, and they are easy to work with. I'm under USAA, Cascades auto body explained to me what's covered and how much my deductible is. I highly recommend them for the services they had provided.
12/9/2023
Benjamin R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was great. Lily kept us informed of the status on the repair..Thanks and Merry Christmas.
12/8/2023
Mary Beth. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thank you for the quality workmanship and customer service.
11/24/2023
Mark B. VERIFIED CUSTOMER
Vehicle Make : Subaru
The process was smooth and easy — including such touches as the phon app that made getting things started very efficient. They kept in touch with me and got the work done on time. Repairs were done excellently.
11/22/2023
Richard R. VERIFIED CUSTOMER
Vehicle Make : Acura
Waited a few days to respond to make sure all is right. Certainly appears that way. Very good.
I was curious why there was a big difference between the initial cascades estimate (7.5k) and the actual cost of 2.5k or so. But there was no explanation given.
11/12/2023
Basil A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
It was a fantastic experience
10/29/2023
Art M. VERIFIED CUSTOMER
Vehicle Make : BMW
The car had a repair estimate of $5,2xx which I thought was very reasonable. And I was ready to proceed with the repair. State Farm thought otherwise, and on paper "totaled" the car.
No work was ever done.
That said, my three visits to Cascades were very good. I had questions, and they answered them. Would recommend to anyone.
10/28/2023
Jay T. VERIFIED CUSTOMER
Vehicle Make : Subaru
Did a great job. Thanks.
10/26/2023
Vincent M. VERIFIED CUSTOMER
Vehicle Make : Nissan
If this is about the NISSAN. Outstanding what else is there
10/25/2023
Amy B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Easy to schedule, helpful, fixed fast and efficiently.
9/29/2023
Gary S. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Great service on repair & the follow on repair of the lift gate locking device. All of the office & technicians were very professional & helpful.
9/27/2023
Daniel G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you to all involved! Every person in that shop was friendly and answered our questions. The work was done nicel without complications and all time frames were communicated as they should have been!!
Wonderful experience as a matter of fact I just referred your shop to someone this am! Will come here again when needed !