Service was great. One recommendation, when notifying work been completed
do not assume a voice recorded message will do the job.
Should ensure the customers receive the notification
By actually speaking to them directly.
Reason, you may have dail the wrong number or the voice mail maufunction Thx.
4/25/2018
Konrad B. VERIFIED CUSTOMER
Vehicle Make : Fiat
Thanks to everyone, especially Heather who coordinated the repairs for me and Keeping me informed. Great you are near Enterprise too and made the car transfers so easy. Congrats to the body techs too .. doors look great!
4/24/2018
Ontonnio B. VERIFIED CUSTOMER
Vehicle Make : Ford
Quick and good work friendly staff, I like the place. I will recommend to anybody.
4/16/2018
James K. VERIFIED CUSTOMER
Vehicle Make : Mercedes
All good
4/12/2018
Donald W. VERIFIED CUSTOMER
Vehicle Make : Jeep
Got it done on time and looks great!
4/9/2018
Margaret D. VERIFIED CUSTOMER
Vehicle Make : Toyota
We had to wait for a week just to get an estimate. After the estimate, we were then given an appointment the following week and told that the repair would take 2-3 days. We specifically asked if the parts would be ordered and ready when we dropped off the car and were told that they would be. On the third day after dropping off the car (the day we had been told it would be ready), we received a phone call that a part "turned out was needed" and had to be ordered and might arrive that day - pushing the work out 3 more days. However, that part had been on the original estimate - which means that Cascades Auto Body had NOT ordered and received the parts before we dropped off the car as promised. So we were without a car for 6 days instead of 3, even though we had to wait for the appointments. At all times throughout the process, customer service and communication appeared to be the absolute minimum required to transact business. We have had positive experiences with Cascades Auto Body in the past and but we will not be returning.
4/4/2018
Eugene S. VERIFIED CUSTOMER
Vehicle Make : Toyota
WE ESPECIALLY APPRECIATED THE FLEXIBILITY OF BEING ABLE TO LEAVE THE REPAIRED CAR AT CASCADES OVER THE WEEKEND WHILE WE WERE OUT OF TOWN.
4/2/2018
Joseph W. VERIFIED CUSTOMER
Vehicle Make : Buick
Process was problem- free and efficient. Repairs "looked like new"
3/10/2018
Catherine L. VERIFIED CUSTOMER
Vehicle Make : Subaru
The updates weren't ever generated by the office. I had to initiate the status checks.
The overall repairs were well done but the car interior clean up left me cold since I later found glass under the driver's seat, the windshield wasn't cleaned at all and all of my radio stations had been changed.
The ride seems to be good and responsive but because of the lack of attention to detail described above, it makes me question what else might show up later on.
3/1/2018
Jeremiah K. VERIFIED CUSTOMER
Vehicle Make : Honda
It looks great! Hopefully, I won’t have to be back for repair. But, if I do, then I won’t hesitate to come back. Good experience all around.
2/23/2018
Nancy C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you to everyone that stayed a bit late so I could pick up my car. I received the call that it was done at 5:58p and when I mentioned I was about 5 minutes away the woman on the phone (not sure of her name :() offered to wait for me! Excellent customer service, as it saved me at least 45 minutes on Sat. Appreciate it very much!
2/17/2018
William P. VERIFIED CUSTOMER
Vehicle Make : Audi
Great job. Superior to previous work done on this vehicle by other shops.
2/17/2018
David F. VERIFIED CUSTOMER
Vehicle Make : Honda
All good. Appreciate the sat hours.
2/11/2018
Adam P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very happy with my experience
2/10/2018
Clayton D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
2 thumbs up.
2/10/2018
Fernando R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone I spoke with was courteous and I really appreciated that they called me to give me updates on my vehicle.
2/6/2018
Tina P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great service and excellent repair!
2/2/2018
Joseph W. VERIFIED CUSTOMER
Vehicle Make : Ford
Good job, I didn't expect it back so quick. Thank you very much
2/2/2018
Nancy T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Finished ahead of projected schedule.
It was hard to get original appointment but once there, friendly professional staff. Heather was very helpful & went the extra mile to help.