Well quality of work and completion was fantastic! Just better communication with customer and body shop representative for insurance company! It wasn’t pleasant to have to play telephone tag with body shop and insurance company to see when parts are order or when time to bring in your vehicle ! The text app is perfect to communicate with customer should use that when you first meet customer for estimate and future communication with customer to give details on the estimated time for there vehicle to be completed !
9/23/2017
Symour O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Takes more than a month for not a major repair
9/18/2017
Daniel L. VERIFIED CUSTOMER
Vehicle Make : Honda
This is my second time there. Outstanding, professional, knowledgeable service. I am especially impressed with Araceli. She is the kind of employee I would like to hire at the law firm where I manage the business. Whatever you are paying her, double it!
9/15/2017
Igor K. VERIFIED CUSTOMER
Vehicle Make : Honda
Araceli was instrumental to providing a smooth and easy going repair experience with timely updates and explanations. Worksmanship was impeccable and a job very well done. Jim Marsh body shop has won over a brand new customer for life. Thank you Araceli and Jim Marsh body shop team.
9/14/2017
Joyce M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Sracelle was great. She kept me informed throughout the process. The repairs were done great. Thanks!!!
9/14/2017
Donna K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was helpful and friendly.
Over all my experience was terrific
9/7/2017
Ira F. VERIFIED CUSTOMER
Vehicle Make : GMC
Work well down!! And John was very nice.and will recommend friends and family
9/5/2017
Alberto.**** Alberto,maria. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Always great experience at Jim Marsh.
Great customer service from John Interrante. He kept me updated and was always happy to answer and questions I had.
8/31/2017
Chiacaferro.chong Suk. VERIFIED CUSTOMER
Vehicle Make : Honda
My settings changed on my wifi and there is a scratch near the key insert
8/23/2017
Michael R. VERIFIED CUSTOMER
Vehicle Make : Buick
Araceli Keene was our rep. She was awesome. She kept me updated every step of the way. When we went to pick it up we noticed a spot that hadn't been buffed out. Being a leased car we knew it would be a problem down the road. She told us how sorry she was they missed it and immediately took it back to the shop to fix it. The service at Jim Marsh was so stellar that we will make it a point to shop for our next vehicle here. The repairs were also very well done. Thanks again Araceli for everything.
8/18/2017
Robert S. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Keep doing what you're doing
8/13/2017
Shurnqkia W. VERIFIED CUSTOMER
Vehicle Make : GMC
Experience was awesome. New every detail at a timely matter
8/12/2017
Justin N. VERIFIED CUSTOMER
Vehicle Make : Kia
There were some oil smudges left on the interior roof on the rear right passenger area. Would've been perfect if that didn't happen.
8/10/2017
Duane D. VERIFIED CUSTOMER
Vehicle Make : Buick
Please keep that traditional customer service throughout the company Jim Marsh. It definitely is a pleasure to experience a company giving excellence in their service to their customers. It was an attractive additive to my situation. Though I do not want to have another vehicle accident, I do want others needing repairs of any kind to have the Jim Marsh auto body shop experience.
Thank you
Duane Brisco III
8/4/2017
Mark W. VERIFIED CUSTOMER
Vehicle Make : Ford
Great
Car rental needs improvement
8/4/2017
Sabrina P. VERIFIED CUSTOMER
Vehicle Make : Kia
When I got my car back, there was grinding noise where all of the work was done. I'm bringing it back to figure out what it is.
7/31/2017
Juana N. VERIFIED CUSTOMER
Vehicle Make : Toyota
My car looked brand new ....I was very satisfied.
Thanks
Juana N
7/28/2017
Kaylin W. VERIFIED CUSTOMER
Vehicle Make : Honda
John was absolutely awesome and kept me up to date with everything start to finish
7/27/2017
Edgar C. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Service was extremely good and quick. I have used your department 3 times now and I will use it again
7/27/2017
Kristin H. VERIFIED CUSTOMER
Vehicle Make : GMC
John, who I've been dealing with is amazing! He's very kind and looking out for my best interest. With that said, I have to have my vehicle back to re-do it for the third time. The body work and paint job have been horrible. I'm getting frustrated with the length of time they've had to get the job done each time and then still the quality is very unacceptable. I hope that they can get professional quality body workers and painters soon so that the quality of their work math the professionalism of the office workers.