The daily updates were wonderful. My car was finished when estimated. The body work was excellent.
8/22/2013
Jane Z. VERIFIED CUSTOMER
Vehicle Make : Audi
Poor communication.
8/21/2013
Donna F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Car looks great- thank you very much-
8/20/2013
John M. VERIFIED CUSTOMER
Vehicle Make : Kia
Staff was great, especially when I picked up the car. All questions were completely answered. Only problem was the settings on the radio being changed.
8/20/2013
Rafael F. VERIFIED CUSTOMER
Vehicle Make : Audi
Excellent service. Appreciated how geico, IFM and car rental service worked together to make this a very positive experience. Thank you.
8/18/2013
Sherri R. VERIFIED CUSTOMER
Vehicle Make : Subaru
Wonderful repair Team made an upsetting experience tolerable
8/15/2013
Jennifer R. VERIFIED CUSTOMER
Vehicle Make : Jeep
Every one at IFM was super nice and helpful. I really liked getting my updates via text and email. So I knew what was going on and when my car would be ready.
8/13/2013
Barbara L. VERIFIED CUSTOMER
Vehicle Make : Honda
Well I can't be satisfied yet because my car has not yet been repaired. Still waiting. This survey came prematurely!
I wasn't thrilled that my appointment was for 7:3 a.m. but I had to wait until 8:15 to talk to the representative. But he was very nice once I did talk to him.
8/13/2013
Carol H. VERIFIED CUSTOMER
Vehicle Make : Honda
The customer service was FANTASTIC! The job was done VERY well! So far no complaints!! Thank you again for being so nice to me, I appreciate it! I think I have found a new body shop for my family and friends!
8/7/2013
Anita C. VERIFIED CUSTOMER
Vehicle Make : Ford
It was a pleasure dealing with a very professional company. They kept me informed and had the car ready on time. Most important, they did a beautiful repair job.
8/6/2013
Dean D. VERIFIED CUSTOMER
Vehicle Make : Acura
my left front head light has a crack that was missed now condensation is in it....need to come back.....
8/6/2013
Grant U. VERIFIED CUSTOMER
Vehicle Make : Honda
I was emailed repeatedly that my car would be ready at 5:00 pm on Friday, July 26, and would be called when it was ready. I was not called.
When I called your office at 5, I was told that
the car was ready, but the office was closing at 5 and I couldn't pick the car. I said, "What kind of bs is saying all along it would be ready at 5, and then saying I couldn't pick it up at 5." The young woman then repeatedly said, "Stop cursing at me." I said, "BS is cursing?" "Yes" she said,"it is."
I said, "What kind of bs is saying it's ready, but you can't pick it up" Finally, my wife called, got the manager,who said "We'll be here
for another ten minutes. You can get the car." We showed up in 9 minutes. The manager said, "Your husband should not curse at my employee." I say, I'm never coming back to IFM.
7/28/2013
Sarah K. VERIFIED CUSTOMER
Vehicle Make : Toyota
It would have been nice to know American Express was not accepted BEFORE I dropped my car off last week. It was very surprising that a car repair place would not except a credit card such as American Express. It is not very likely people just have that kind of money laying around in their bank account. Which we didn't. So this put us in a very horrible position money wise. Please do not contact me about this matter. It's over and done with so unless you decide to refund the debit card that was used and charge the American Express then there is nothing to talk about. Other then this, the repairs were done accordingly. So I'm thankful for that.
7/22/2013
Christopher M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
That was painless! Thanks!
7/20/2013
Indranil R. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Thank you for accomodating our needs to get our car back the soonest.
7/20/2013
Jose B. VERIFIED CUSTOMER
Vehicle Make : Honda
I was impressed with the professional work from beginning to end...
7/19/2013
Ronald H. VERIFIED CUSTOMER
Vehicle Make : Jaguar
I was very pleasantly surprised by the high level of customer support I received.
From the tech who greeted me to the communications from your office associates that would call with status updates. Most importantly the repair looks great. Just like new.