I only wish you were open later than 5pm . I had to arrange for someone else to pick my car up as I work till 5pm. Other than that I was very satisfied. Thank you
7/22/2015
Albert G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
At the time to pick up the car, everyone was very helpful in making last minute touch-ups. They also did this with a very good attitude.
7/10/2015
Alan S. VERIFIED CUSTOMER
Vehicle Make : Audi
Very pleased with service
7/8/2015
Irwin S. VERIFIED CUSTOMER
Vehicle Make : Subaru
My second experience with IFM, both repairs performed completely to my satisfaction. However, I do hope to not require a third experience.
7/2/2015
Robin W. VERIFIED CUSTOMER
Vehicle Make : BMW
The original Geico estimate was that it would be a four day job and IFM took 9 days. They promised daily update emails and I only received one email in 2 weeks and had to keep calling them to check on the status. I have used IFM many times in the past, but after this experience with such poor customer service and poor communication, I will use a different collison shop next time.
6/25/2015
Romeo F. VERIFIED CUSTOMER
Vehicle Make : Honda
it took a little longer that I expected, but everything turned out ok.
6/22/2015
Waynett S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Service was excellent. However, I was most impressed at the checkout when one part of the work was not quite perfect. I noticed it but made no audible comment. Before I could question it, the Facility Manager, Cherise Barclay, brought it to the attention of the Operations Director, Chris (?), and it was rectified immediately.
This is not my first experience with IFM; there pursuit of excellence has always been consistent. If it becomes necessary in the future, I will certainly have them repair my vehicle.
6/21/2015
Nora J. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Fantastic experience all around
6/16/2015
Richard A. VERIFIED CUSTOMER
Vehicle Make : Buick
IFM met all of my expectations. The repair was completed sooner than promised and looked like the car was just out of the show room.
6/12/2015
Greg O. VERIFIED CUSTOMER
Vehicle Make : Volvo
They did a great job repairing our car! They gave us frequent updates on the repair status and stayed on top of the whole process! Thank you!
6/9/2015
Jon-marc S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Generally excellent. My only criticism is that you send way too any communications via text and email. I know it's a delicate balance between "not enough" and "too much", but you guys are pretty clearly over the threshold. Nevertheless, your service was outstanding and I'll definitely use you again should the need arise. Thanks!
6/7/2015
Letitia P. VERIFIED CUSTOMER
Vehicle Make : Honda
From start to finish, customer service was 100% in action. Wait time was minimal. Everyone was friendly and attentive. We even shared laughs. My car looked brand new again thanks to IFM. I would recommend IFM for great service and body work. Thank you!
6/7/2015
Philip I. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Robert, Jill, Chris and the whole team did an amazing job just as they promised they would. Not much more in could ask for.
6/2/2015
Peter L. VERIFIED CUSTOMER
Vehicle Make : BMW
Fast and easy to work with
5/23/2015
Chris S. VERIFIED CUSTOMER
Vehicle Make : Honda
Very fast service and great communication.
5/15/2015
Linda C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent services
5/13/2015
Initi S. VERIFIED CUSTOMER
Vehicle Make : Honda
They were good and helpful
5/5/2015
Debra G. VERIFIED CUSTOMER
Vehicle Make : Jeep
I have taken not just my jeep but other cars that I have owned and always have been completely satisfied. Thanks again for a job well done.
5/3/2015
Heidi S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Fabulous. Done quickly with constant communication to my full satisfaction.