Richard Kay Superstore/Upstate Automotive

Best customer service ever!!! Kept me updated every step of the way. My Jeep looks like it was never wrecked. Thank you all so much!

I liked how simple it was for me to bring my car in and show them what needed to be fixed. My complaint is the lack of communication during the repair process. We brought the car in on a Monday and was told it should be ready by Friday and that they would be calling us telling us when to pick it up. Friday came and went without any information on when to pick the car up. Monday arrived and we called to ask when we could pick the car up and were told they were waiting on a few additional parts that were expected to be in my Tuesday. However they weren’t anticipating the car to be ready until Thursday due to Wednesday being a holiday. We asked them to try to make finishing our car a priority due to us moving the next week. Tuesday arrived with no update so we called and asked what the status was and was informed that the wrong parts had been ordered (or had been delivered) and they needed to order the correct parts. Thursday we called again seeking information on our vehicle and were told the correct parts had arrived. We asked when it would be ready for pick up and they said late that afternoon. We did pick the car up and are satisfied with the work but dissatisfied with the overall experience. We felt that an already inconvenient experience (hit and run) was made more so inconvenient simply by a lack of communication. We are also confused as to why the parts weren’t ordered the Monday we brought the car in. The parts were able to be brought in over a ****-2 day period but the incorrect parts didn’t arrive until tuesday so it seems that they didn’t order the parts until much later in the week when the mistake could have been corrected sooner had the order been placed sooner.

Took longer then expected for repairs...

Richard k did a great job on my ford truck. I one small issue with something and they corrected it . I would recommend them to anyone that needs collision repair!????

Wonderful work and great staff!

There is trash in bedded in the paint the paint has orange peel throughout it was not properly sanded there was paint on my control petals in the vehicle smells of paint horribly

I live 40 min. Away from the shop. That’s with no traffic. They called at 5:15 on Friday to say my car was ready. We called over to see what time the closed. We were Told 6:00 and we said there was no way we could get There by then. She said we close at 6 and we’re not Open on Saturday. So I had to wait till Monday to get The car. I was not happy.

It was nice that you kept in touch with me on the repair of my car. Everyone was very nice.

They are amazing to work with!!!

Keep your start schedule as discussed with customer. My truck sat outside for a week before starting repair. I was told the parts would be in by Monday and they would get started and repair would take 12 days.

Amazing customer service my cart looks brand new. Very pleased

Excellent repair and done in a timely manner.

Mom and dad we’re very pleased! Thank you for taking such great care of them!

Y'all did a wonderful job Thank you

My 2013 Nissan Maxima looks as if it was never damaged!!!! The paint was matched perfectly and the work has a smooth and refined finish. I could NOT be happier!!! Thank you for a job well done!!!

The staff was very professional and courteous. They done a traffic job on my car. Thank you for your speedy work! Richard Kay is the best!

I have breathing problem. And the car still smells strongly of paint fumes. What would you suggest I do about it

Work seems fine so far but there was an issue with them contacting the rental car company to relay that my repair would take longer then they originally promised. I was over-charged because of it and have to wait on a refund.

Great Service!!

They are really good can't tell that it was ever missed up they just good you need to keep that crew he took time to walk out to my SUV and answer all questions I he didn't rush me I knew the service department good but the body shop just as good .