Took too much time to complete the job from what I was initially told ("About 5 days" turned into 14 days). Then when I received a text saying it would be ready on Wednesday and if there was a delay I'd be notified but when I called on Wednesday no one answered the phone and when I called on Thursday I was told it would be ready on Friday (they should have notified me it wouldn't be ready on Wednesday like they said they would) and when I called on Friday they said I had to get there by 4:30, it was already late afternoon and I had a rental car to return so that time was not realistic for me so I actually ended up spending mire money on rental car than anticipated and was without my car for longer than what I was originally told. The work was good but I don't think my car should have been in the shop that long. Not sure they started working on it the day they got it.
3/2/2022
Keith David. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff at the body shop were very helpful. The repair was done quicker than expected. Overall we are very satisfied
2/27/2022
Elizabeth J. VERIFIED CUSTOMER
Vehicle Make : BMW
The best customer service anywhere. It felt like Botta’s truly cared about getting the best possible outcome for my car. Botta’s goes above and beyond. I would recommend them over any body shop in the Bay Area. They work seamlessly with AAA.
2/18/2022
Bryant F. VERIFIED CUSTOMER
Vehicle Make : Porsche
Mike is fantastic and a real professional when it comes to repairing your car. Botta’s is now my go to place for any repairs.
2/12/2022
Keith C. VERIFIED CUSTOMER
Vehicle Make : Honda
Always! totally PROFESSIONAL
1/30/2022
Thao T. VERIFIED CUSTOMER
Vehicle Make : Honda
This was my 2nd time going to Botta's for repair. Mike was very patient and responsive with me even though I felt like I was bombarding him with all the phone calls & questions. He guided me through every steps of the way and my car was ready at the promised time.
1/8/2022
Kelsey D. VERIFIED CUSTOMER
Vehicle Make : Toyota
The speed at which they fixed my car was incredible! They were super responsive and quick to get it done and answer all of my questions. I love Bottas!
1/6/2022
Janice Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your manager, Mike, was most pleasant and assuring in his handling of my repair and the work was done very satisfactorily. I believe that this is my third experience with Botta's in the last ten years and I have never been disappointed.
12/3/2021
Yiming H. VERIFIED CUSTOMER
Vehicle Make : Honda
I am satisfied for your repair my catalytic converter.
Thanks
Yiming H
11/25/2021
William P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Mike did good work and in a timely manner. He is also very cheerful and a delightful conversationalist.
11/12/2021
Anne K. VERIFIED CUSTOMER
Vehicle Make : BMW
Mike is a fantastic human being, and went the
extra mile to obtain parts and repair my car
quickly, efficiently, and expertly. Thank you, Mike!
11/12/2021
Tommy K. VERIFIED CUSTOMER
Vehicle Make : BMW
Except for the amount of time for the repair. everything is pretty good.
11/6/2021
John Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Brought the car in on Wednesday. I was told they thought it would not be as expensive as originally quoted if I didn’t mind it looking 90% instead of 100%. I agreed assuming I could always have the work redone.
I picked the car up on Friday as promised and was pleased that the repair looked better than 90%. Good work and nice not to be upsold on repair.
10/24/2021
Clare S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you!
10/24/2021
Regina J. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Mike provided stellar customer service. I felt really welcomed by him and he delivered service as promised.
10/2/2021
Tad M. VERIFIED CUSTOMER
Vehicle Make : Range Rover
I am very pleased with the service and work performed. I recommend them highly
Tad M
9/10/2021
Gail K. VERIFIED CUSTOMER
Vehicle Make : Subaru
The work done was extraordinary.
Although Mike was very responsive to my calls, he gave 2
Completion dates that never happened. Wish he would
Have been more detailed about the process. My concern
was mostly the result of the high cost of the rental car which are twice
the daily rate than prepandemic . It got done just in time before I
Ran out of rental car coverage. All in all I really liked this shop and would return
If I should need more body work.
8/28/2021
Belinda P. VERIFIED CUSTOMER
Vehicle Make : Mazda
I discovered Botta's Auto Body quite by accident and couldn't have been luckier. Mike and his team repaired my car in less than ****/2 the time and at ****/2 the cost of an estimate I'd received from a Big Name repair shop. Instead of replacing the body part at great cost, they actually repaired the damage. These guys are artisans and sculptors and consumate professionals. Not to mention, everyone was friendly and nice. A++
8/15/2021
Andrei G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job, excellent communication, work was done quickly and professionally.