Why isn't my hood staying up by its self anymore? Also how come the fenders aren't aligned properly along with the headlight.
3/12/2016
Martina R. VERIFIED CUSTOMER
Vehicle Make : Honda
I am very satisfied with your service thanks :)
3/12/2016
Sanjana C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Really appreciate the good job was done in my car
Thank you
3/9/2016
Maria B. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service
3/6/2016
Grant R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Friendly, informative, fast yet solid amazing work. Very pleased!!
3/4/2016
Gabriella A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very good customer service and repairs done in very good timely matter.
2/27/2016
Beverly D. VERIFIED CUSTOMER
Vehicle Make : Dodge
Friendly keeps in touch with , You always know what's going on with your car I would recommend family motors to every one I know thank you for being so kind from the front desk to the shop you guys are #one
2/27/2016
Brandy D. VERIFIED CUSTOMER
Vehicle Make : Kia
Fantastic customer service from start to finish. The ladies at the front desk smile and great you as you come in, and the gentleman were just as personable and professional. Thank you for your service. I'm 100% happy
2/19/2016
Jerri B. VERIFIED CUSTOMER
Vehicle Make : BMW
Looks great but several problems so far. Heads up display is gone and I'm getting error messages from the car about lights. Bringing car back tomorrow
2/9/2016
Jose M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional
2/6/2016
Quinlan C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I enjoyed being updated throughout the entire repair process.
1/28/2016
Isidro P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
i was satisfied with the work that was done to my truck i would really recommend familymoters
1/23/2016
Lydia S. VERIFIED CUSTOMER
Vehicle Make : Ford
There was the delay because Ford did not have a part available. That of course is not the fault of Family Motors. Thanks to all of your team for a great job well done..
1/23/2016
**** H. VERIFIED CUSTOMER
Vehicle Make : Honda
Family Motors fixed the exterior but NOT the interior. Upon pickup & after payment, I noticed that my dashboard had the orange 'Vehicle Stability Assist' light on. The technician, Enrique, told me ' it's ok, you just need to fuel up the tank'. I let him know that I was concerned bc my tank was not empty when vehicle was originally towed to the shop. Also that I needed to drive 4 hrs north to get home. He didn't seemed concerned. I then went to fill up my tank @ the gas station. Upon fill-up, the ' malfunction indicator lamp came on' which the manual said was dangerous since driving could damage engine. I called Family Motors and spoke to Enrique about my concerns but he said that it was fine. That didn't feel right it safe, so I decided to drive it to the nearest Honda dealership about 2 miles away. On the way there, my accelerator wouldn't go more than 30 miles per hour & when I reached the dealership, the engine shut off, coolant was leaking and steam was coming out of front vents. I was unable to restart car bc battery was dead. Upon reboot, car would still not start & car had to be manually pushed to Honda service center. Family Motors DID NOT repair the damage they agreed to fix and may have caused further damage by having me drive an un-repaired van. Enrique was friendly but entirely incompetent and gave bad advice. He put me, my children & my pets in danger. I can't imagine what would have happened if I did not listen to myself & just followed his advice & took my car onto the freeway. I highly suggest that you re-evaluate the skills and competency of the technicians working on the vehicles. I am quite shocked at the POOR quality of the work & unprofessional service/advice given, especially if it was a designated Farmers insurance body repair shop. Since I was 4 hrs south of where I lived, I trusted Family Motots bc of the fact that it was Farmers Certified. My family's safety was severely compromised. I am just grateful that I took it to the dealership when I did. Please check credentials of staff @ Family Motors- particularly Enrique G¡lvez, Jr. It was an extremely negative experience. If it wasn't for our Farmers Agent, Matk Matias ( who is extremely professional & helpful) this experience would have made me switch to another auto insurance company. Family
Motors really needs to be looked at. On a side note, at the Honda dealership, don't on who lived in Bakersfield noted that Family
motors is known for 'repairing exterior frames and outside stuff- they're not technicians'. If that is the case, then they should not be misrepresenting themselves by doing repair work for which they are unqualified. POOR SERVICE!!!!
1/20/2016
Lindsay L. VERIFIED CUSTOMER
Vehicle Make : Jeep
I really liked how they sent me daily updates. It helped assure me that my car was being taken care of.
1/16/2016
Kerry W. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Friendly, fast service, and great quality work.
1/16/2016
Daniel H. VERIFIED CUSTOMER
Vehicle Make : BMW
I was very impressed with the entire staff of Family Motors. The ladies at the front desk were warm and sharp. I would like to thank the Farmers Insuance rep who inspected my BMW. I was worried about Farmers covering the expense of using OEM parts on my car. He immediately put me at ease by informing me of the BMW policy of price matching on their replacement parts. In the end, both of my BMW's were fixed to the same high degree of quality as the BMW factory. Yes I will pashonately recommend Family Motors to whom ever I know or meet. Thank you.
1/9/2016
Edward L. VERIFIED CUSTOMER
Vehicle Make : GMC
Yes
12/2/2015
Isaac O. VERIFIED CUSTOMER
Vehicle Make : Acura
Everyone was amazing! I walked in there and they were fast and took care of me. The best part was that it was a one stop place. After being in a car accident, I thought I was going to have to coordinate a ride to the car rental place and have to also contact my insurance company. It was none of that. I walked in, they called a ride for me from the rental place and they submitted all my paperwork to my insurance company. All in about 20 min. When my car was ready I was happy to hear their work is guaranteed for a life time. Will definitely recommend to anybody needing repair. So thankful Farmers Insurance deals with them.