Service King Lusby

Very pleased always

Hello this is a second vehicle I'll head down to you all I'm very pleased with the first one and very pleased with the second one and yes I would recommend you to anybody else that I know that needs body work and repair thank you for your participation and let me know of what was going on with the vehicle I'm very pleased and thank you very much have a safe enjoyable day

James was extremely nice and answered any and every question I had so I could understand

Your shop does excellent collision repair and I am totally satisfied with the work that was completed. The only negative aspect of my experience at your shop involves the customer representative, Mr. Matt Lusk. Ill explain: I brought in my truck after having a collision with a deer. The incident resulted in damage to the left front end. During the initial estimate process I showed Mr. Lusk the damage from the deer. I additionally pointed out some prior unrelated damage on the right side of the truck bed and rear bumper that I requested be repaired also. He stated that the non-insurance claim repairs to the right side could be completed concurrently with the left front repairs. After several days in the shop I received a phone call stating that the truck was 'ready' for pickup. Upon arrival to your shop I immediately noticed that no repair action had been taken on the right side. Mr. Lusk apologized, stating that he 'forgot'. He also promised that if I scheduled a later appt. he'd complete the work in 3 days. I brought the truck back for the 2nd time and I rented a car using my own funds. The work was ultimately completed in 4 days. The extra day wasn't an issue to me as I was more concerned with having the work done correctly. Mr. Lusk then called again, stating that the truck was ready. When I arrived at your shop I immediately noticed that no work had been performed to repair a scratch on the right rear bumper. When I mentioned it he immediately became defensive, stating that the repair wasnt included on the initial estimate. After checking I found this to be a correct statement - the scratch was not listed on the original estimate. My issue lies with the fact that I expressed my desire to have the scratch fixed during the initial estimate, but apparently he either forgot to include it on the estimate or just didnt care to. So now, after having over 4,000 of repairs done by your shop I still have a glaring scratch on my right rear bumper. As I mentioned earlier I have no issues with your shops quality of work, but Im left with a less than positive experience due to Mr. Lusks lack of attention to detail and his confrontational attitude.

Great job. Thanks.

Very pleasant experience.. thou apart of my hood isn't lined up..everything else is amazing

Quick work and under the estimated quote. Gotta like that.

Everything was great

Awesome job!!

We have used Wentworths several times and are always satisfied. The guys there are great!

Wentworth's has a good team they work together quality control they done a nice job

Thanks so much for always doing great work

Excellent job, as always...

Well done and timely also

My car looks amazing i feel like this company went above and beyond to make sure i was happy with their service :).they kept in contact the entire time helping me to know when my car was ready. Wrote a wonderful review and i will be recommending

It looks like nothing happened! Great Job!

Great service and friendly staff

They did a great job making the repairs. They were also very polite and professional. I brought my car there because they give back to the community thru supporting events and programs. I was not disappointed with Wentworth's in any way and I will highly recommend them if anyone would ask me.

Great customer service.

Excellent work...I would definitely return and recommend to friends.