Juanita Estrada is the perfect customer service. Very smart, very knowledgeable and very pleasant to deal with. She has professionalism at its best. Would recommend Pan Am because of her..
6/29/2018
Sammy Z. VERIFIED CUSTOMER
Vehicle Make : Audi
From start to finish, the service and communication was exceptional! I felt like everything went very smoothly and professionally.
6/29/2018
Nhung T. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks Linda for helping me out to get my repairs done on my car! I was shocked on picking up my car! Its so clean and nicely detailed! The repair was perfect!! Im so glad i came to you guys to do my repair :)
6/28/2018
Robert H. VERIFIED CUSTOMER
Vehicle Make : Ford
Job completed when promised. Good workmanship. Very professional operation from start to finish.
6/12/2018
Ramiro G. VERIFIED CUSTOMER
Vehicle Make : Honda
Is good
6/12/2018
Sharon N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Erica was extremely helpful and guideful throughout the entire process. I appreciate how informative she was and kept me updated with my car. 10/10!
5/24/2018
Nguyen.kelly Nguyen,andrew. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you! You did a good job especially Erika! She is a very nice person and have a lot experience to help me fix my car and I’ll give you a 5 star rating! once again thank you very much??????????
5/22/2018
Virginia P. VERIFIED CUSTOMER
Vehicle Make : Tesla
I liked the people, who were nice and respectful, and the work was good. I liked the email updates and the early completion of the job. I liked how they worked with my insurance company. There was only one little snag. My car was scheduled to be in the shop for more than a month. It's electric, so I called to ask them to make sure to keep it charged because the people at Tesla said the batteries shouldn't be allowed to get down to zero. The person at the shop assured me that "we take very good care of the Teslas and keep an eye on the charge and don't let them run down." Fast forward a couple of weeks...we get an urgent message from the car: Charge Now! It was down to 6 miles (2%) and if I didn't call the shop to ask them to plug it in right away, I think it would've run out. I'm glad it happened during business hours!
5/21/2018
Neena K. VERIFIED CUSTOMER
Vehicle Make : Tesla
Car was dirty outside and inside. Since, it’s a new car which has hardly been used, it was very easy to spot all the dark spots on sears and floors. After we pointed it out, our rep cleaned it all up but some stains on car seats and ceiling look permanent. Rep did her job well but clearly care hadn’t been taken while fixing an expensive car. Seats should have been protected. The exterior of the car was full of dust and inside had shoe marks on doors, second row seats, and mats. That was very disappointing. It’s something that can be improved upon. Dealing with our rep was positive and pain free. We are hoping that repairs we’ll done.
5/17/2018
Du Hung. VERIFIED CUSTOMER
Vehicle Make : BMW
I am very satisfied with the job done via Jose Castillo at Pan American, San Jose. Thank you!
5/8/2018
Nancy T. VERIFIED CUSTOMER
Vehicle Make : Mazda
The technician who worked on my car this time remembered having worked on my car for a previous repair!
And Juanita, who did the estimates and managed my repair job, is extremely fast and competent.
4/28/2018
John A. VERIFIED CUSTOMER
Vehicle Make : Tesla
Jomar did a great job in keeping me updated with the progress. I valued that feedback.
4/28/2018
Jin S. VERIFIED CUSTOMER
Vehicle Make : Audi
Very good service
4/28/2018
Mandeep S. VERIFIED CUSTOMER
Vehicle Make : Tesla
Timely updates, work was completely early and If was great working with Jomar.
4/25/2018
Carlos S. VERIFIED CUSTOMER
Vehicle Make : Mazda
My full vehicle has a flat and faded coat look I'm very dissapointed with the service this time around my vehicle looks worse than what I took it in. Should focus on repair it was taken in for and not damage the rest of the vehicle. I took my vehicle because your previous service was 5 stars this time around your service on my vehicle was the worse.
4/14/2018
Stacey L. VERIFIED CUSTOMER
Vehicle Make : Tesla
Jomar was very attentive and professional throughout the entire process. This was the most pleasant experience I have ever had dealing with car issues. Thank you so much for updating us throughout the process and delivering on time! I hope we never need to have repairs like this again, but if we do we will definitely come back to you!
Much appreciation - The Lawrence's
4/13/2018
Adolfo A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great experience, the repaires were completed ahead of schedule.
4/12/2018
Gail A. VERIFIED CUSTOMER
Vehicle Make : Ford
Maribel is the best. It’s like if she has a awesome and good looking GM
4/7/2018
Andrew L. VERIFIED CUSTOMER
Vehicle Make : Tesla
Thank you for a good experience to deal with insurance and repair
4/7/2018
Vidya V. VERIFIED CUSTOMER
Vehicle Make : Toyota
PanAm did a quick job by replacing the rear bumper with new one. Thank you.