Excellent customer service. Kept me informed all the way.
11/12/2014
Anthony M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
What a breath of fresh air! Warm welcome as you walk in; everyone on staff was friendly and helpful. Cuddos to Jose Castillo for professionalism and follow-through. Thank you for everything,
Tony Milano
11/8/2014
Alfelita S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mr. Robert Tran was the one helping me with my car and i should say he is very helpful. He is highly appreciated. He is very nice and really accomodated me well throughout the process. But the Hertz person Nate is the worst. He makes his job looks so hard that he really take much time on simple things like even encoding something on his computer. I wasnt satisfied of his giving me a not so nice car when in fact he can give me a better one. But thank you Pan American !
10/29/2014
Khoa T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Organized and timely. Jose was a pleasure to work with. He made sure all our questions were answered, and satisfied our wishes expertly. He also took our finances with respect unnecessary car rental into account and made sure we the work gets done on time to minimize rental. Thank you very much, Jose!
10/22/2014
Febe R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for the great job on my car! I appreciate that you cleaned and even polished the headlights.
10/5/2014
Lin Chue. VERIFIED CUSTOMER
Vehicle Make : Audi
The repair work was excellent! Robert was my service advisor and he did a fantastic job with coordinating the repair and keeping me updated with the repair progress. That was greatly appreciated.
Prior to my drop off, making an appointment and talking to the right person was especially difficult.
9/25/2014
Kamiya M. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys customer service is awesome!
9/20/2014
Teresa O. VERIFIED CUSTOMER
Vehicle Make : Honda
The customer service and repairs exceeded my expectations! My car was clean inside and out, floor mats placed where they should be. ... All the little things that shown you care and take pride in your business and customers. I was kept well inform of the status of my car -- and All committments were exceeded! All and all I drove away feeling like I need to make improvements in the way I work and treat my customers! Thank you Pan Am and Richard fir making an unplesant experience a positive one. What a way to end a Friday and begin a 3 day weekend!
8/30/2014
Rahul M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
There are scratches on the car that were not there before.
7/23/2014
Anthony J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great fast job
7/18/2014
Walter E. VERIFIED CUSTOMER
Vehicle Make : Ford
Keep up the good job.
6/23/2014
Jesus G. VERIFIED CUSTOMER
Vehicle Make : Mazda
I'm happy with the service
6/11/2014
Cindy L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Overall you have done a great job especially great customer services
I got the text message on the update process on my car repair every day
That is good way of communication. In addition I feel lucky to have Jose in my case. He answered my phone and my question whenever I called. I give him a perfect ten for his customer service. Thank you for your help .
Cindy
6/10/2014
Lynn A. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Very professional and approachable. Answered all questions I had and my car looked great!
5/20/2014
Rensley P. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Great job with the car. And great customer service. Robert Tran was awsome in communicating and updating me on the progress. Very pleased with your efforts
5/6/2014
Wilbert C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am so lucky to work with an excellent guy like Kevin and his manager
They help me in every Way they can. Thank you very much.
4/24/2014
Gretta S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Robert was incredible. He was so accommodating and friendly. I could not have asked for a better experience.
4/18/2014
Brandon W. VERIFIED CUSTOMER
Vehicle Make : Audi
It was next experience anyone could all for
4/3/2014
Jasmin C. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was very satisfied with the customer service and also with the result of the car. Everything was great.
3/14/2014
John A. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I am extremely pleased with the relationship environment your team created for me. More than a business transition, the relationship ensured that a bond was created that will make sure any future work will be done by PAC. As frustrated as I was with having to be their, your team made sure I was well informed and made at ease with every step of the process. The team deserves an A, for great service!