Always greeted with smile and polite costumer service!
3/11/2016
Albert T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very good services
3/11/2016
Mary G. VERIFIED CUSTOMER
Vehicle Make : Mazda
Very happy with the repairs and would come back tto pan american
3/8/2016
Elizabeth C. VERIFIED CUSTOMER
Vehicle Make : Buick
Crystal was great in every step of the process. Such a great employee you have. Everyone was nice.
3/8/2016
Hoa N. VERIFIED CUSTOMER
Vehicle Make : Acura
Everyone was so helpful and professional.
3/4/2016
Ashok N. VERIFIED CUSTOMER
Vehicle Make : Mercedes
All to our satisfaction.
3/3/2016
Alan C. VERIFIED CUSTOMER
Vehicle Make : Ford
Very great servive
2/26/2016
Christopher S. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks to Crystal for prompt communication and keeping things friendly and informative.
2/17/2016
Annete M. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Danny was very thorough in his explanation of what to expect and the time frame expected in each step. I was always able to be in touch with a person when I called. I felt confident from start to finish and the work performed was well done. Thank you for making a stressful journey easy.
2/17/2016
Sherry K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Good services
2/3/2016
Laura C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Linda kept me updated and was very informative. Great job. Glad to have my car back and it looks good.
1/28/2016
Business W. VERIFIED CUSTOMER
Vehicle Make : GMC
Everyone I dealt with, Danny, Sarah and Dave were very professional and helpful. Car was on time and perfect!
1/21/2016
Laura S. VERIFIED CUSTOMER
Vehicle Make : Mazda
Linda Estrada is an excellent employee with great costumer services. You should be LUcky to have Linda on your team...very pleased how she kept informed through out the whole process. .and the paint job is outstanding I'm very happy with a job well done .
Your company has a great Team..
I can't forget your receptionist she is great .
Everything starts with her...
Thank You so much
Laura S
12/13/2015
Rui Pia. VERIFIED CUSTOMER
Vehicle Make : Nissan
There were many complications with the repair, after being noticed that my vehicle was ready for pick up, upon looking at my vehicle, it was obvious that the repairs were done improperly. When looking at the vehicle, it was obvious some pieces of the vehicle were not aligned. Furthermore, though I know your company tired to repair the vehicle as close as possible to oem standards, the repairs were not even close to its original nature and totally unacceptable. I hope your company will resolve these issues promptly. You can contact me to resolve this matter at ****-****-xxxx. Pictures of the repair has been taken ands can provides upon request.
12/12/2015
Miguel G. VERIFIED CUSTOMER
Vehicle Make : Honda
Being my second car I take to Pan America it was a great experience. Also a fast repair too. Linda and Juanita were very helpful and explain every thing in detail. Gave me the status of the work all the time. Also the front desk very helpful too and great customer service. I would recommend in a heart beat. I'm sure the auto body techs and everyone else that works in Pan America is professional. Thank so much. And happy holidays.
12/11/2015
Eugenio R. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was satisfied with the work they did and it was really fast
12/10/2015
Yousuf K. VERIFIED CUSTOMER
Vehicle Make : Porsche
Two issues:
****. The car was supposed to be ready in 5 days (11/16 to 11/20) but it took 9 days (11/25) to get the car back.
2. When I got the car back I noticed that the knob to turn on the headlights, a plastic part, is broken.
While I can understand that sometimes, due to the parts issue or unforeseen complications it can take a bit longer than the original estimate to get the car ready I am truly disappointed with issue number 2. I went back and spoke to my contact, Linda, and her manager, Denis, the issue is still unresolved and I am told that I will be contacted on Monday, 11/30, with further information.
11/26/2015
Borjune L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service.
11/22/2015
Jessica D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Customer service was amazing and turn around was quick
11/21/2015
Malia B. VERIFIED CUSTOMER
Vehicle Make : Ford
It was a pleasant experience under a time of total inconvenience. Jose was very kind and understanding during my outbursts as way it was taking so long. Very funny. Thank you. I'm happy w with the end results. Happy thanksgiving!! :-)