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Real Reviews from VERIFIED CUSTOMERS
LOUISE E. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Nicole was very helpful and did a great job keeping me informed!
11/6/2019
Emmet S. VERIFIED CUSTOMER
Vehicle Make : AUDI
The car was not ready wen I arrived to pick it up, the alignment of the trunk and bumper are still off, and the exhaust is rattling
10/24/2019
Syam S. VERIFIED CUSTOMER
Vehicle Make : HONDA
The experiance was very positive
10/11/2019
Lavar W. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
The Stafford Collision Team, Laura & Nicole was AWESOME! HIGHLY PROFESSIONAL WITH EXCEPTIONAL SERVICE AND EXPERTISE. THE BEST IN THE STATE OF VIRGINIA! LaVar
10/5/2019
Charles K. VERIFIED CUSTOMER
Vehicle Make : VOLKSWAGEN
We were really pleased with everything right up until the final week. All the way through the communication had been that we could pick up the car on the 23rd, but we didn't hear anything until we chased up and were told that a lamp was broken and needed to be ordered. That last week seemed to suffer from really poor communication. We were really disappointed as the delay meant that we ended up going over the limit for the courtesy car and incurring further costs.
10/2/2019
Cindy M. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Excellent customer service, timely updates, job well done.
9/26/2019
Andrey F. VERIFIED CUSTOMER
Vehicle Make : VOLKSWAGEN
Awful work, I was not satisfied with the work that this team did !!!! They did it for a very long time, changed non-broken parts! I will never deal with them again!
9/13/2019
Nureen S. VERIFIED CUSTOMER
Vehicle Make : MERCEDES-BENZ
Very good and efficient service.This is my second experience with them they did awesome job.
9/9/2019
Susan C. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
Excellent service. You took great care of me and my car.
9/6/2019
Michael N. VERIFIED CUSTOMER
Vehicle Make : HONDA
Lousy communication. Inadequate costumer service
8/30/2019
Stephanie S. VERIFIED CUSTOMER
Vehicle Make : KIA
My car took an additional 6 business days to complete. While I understood the reason behind 5 of them, the reason for the dissatisfaction is because no one called me back with updates even though they said they'd call. I had to call over half a dozen times to figure out when my car was actually going to be ready. Often no one answered your phone. I started emailing because that got a better response, but again, I had to follow up to get my updates. When my car was done and I picked it up no one went over the repairs with me. I was told to wander the parking lot, hitting my key fob, to find my car. Apparently it was more important for the 5 staff members to chat in the office and later on their cell phone than help me at the end of a business day. I've never had such terrible service with a geico xpress center and I will never be back.
8/29/2019
Denise R. VERIFIED CUSTOMER
Vehicle Make : FORD
My repairs were extensive. And the mechanics were executed well with no further repairs. However, one panel is not flush with the adjacent panel in the bottom rear area.
8/20/2019
Miguel M. VERIFIED CUSTOMER
Vehicle Make : FORD
I was very happy excited to get my car back. It was done very professionally, customer service, clean work and %100 satisfied.
8/20/2019
SIEGLINDE H. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
My rep. that I had from your collision center was supper he keep't me informed and keep his word keep up the good work
8/9/2019
JACKIE M. VERIFIED CUSTOMER
Vehicle Make : HYUNDAI
This was my second repair and the were a pleasure to work with.
8/8/2019
Cassandra H. VERIFIED CUSTOMER
Vehicle Make : DODGE
Satisfied with my experience thus far.
8/5/2019
Melanie B. VERIFIED CUSTOMER
Vehicle Make : FORD
I received my car back with the A/C not working and dents all over my bumper. I went in for a repair of my passenger door. I’m not very happy about it
7/20/2019
Dennis B. VERIFIED CUSTOMER
Vehicle Make : CHRYSLER
Kept me informed. Finished repair on time as promised
7/19/2019
Eric S. VERIFIED CUSTOMER
Vehicle Make : VOLKSWAGEN
Excellent customer service and craftsmanship
7/18/2019
Sharon S. VERIFIED CUSTOMER
Vehicle Make : BMW
The service was excellent from the evaluation of my damages to the repair. I love the updates. Thank You!
7/13/2019