The repair work you did on my car was absolutely first rate. Your employees that I dealt with were pleasant, helpful, and knowledgeable. It took a while, but the repairs were being paid for by a third party and I think the 3-way communications delayed things.
10/11/2024
Muriel J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks for your professional
service. Team 23!
8/5/2024
Cindy R. VERIFIED CUSTOMER
Vehicle Make : Jeep
Very professional
7/11/2024
Jonathan W. VERIFIED CUSTOMER
Vehicle Make : Nissan
I filled one of these out two weeks ago, with a promise from you all that you would follow up. My car was in your shop for two and a half months, and for much of that time I was receiving messages about when the car would be ready that had no basis in reality. Barring a good explanation for why it took so long, I would never recommend anyone use MJ collision again.
7/6/2024
Kerry S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great service and communication from the whole team. Friendly and reliable!
7/1/2024
Jymmi T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Staff were attentive and informative. I liked having knowledge of each step in the process and being updated with the status of my vehicle. It really took the stress away from wondering what I'm suppose to do next, especially during andvunexpected and unfortunate time.
5/19/2024
Sundra R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Customer service for us excellent service was excellent too
5/1/2024
Cynthia B. VERIFIED CUSTOMER
Vehicle Make : Ford
When ever I called with a question or an update, employees were very nice about my concerns.
4/18/2024
Bonnie T. VERIFIED CUSTOMER
Vehicle Make : Nissan
I feel the extent of the length of time was a bit much.
4/12/2024
Hilda H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great service.
3/28/2024
Rhonda C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Could have used more communication!
2/25/2024
Teresa D. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was happy with the service on my car, but more than that, the man that helped me throughout, and kept me informed was absolutely wonderful. His name is Mike. Unfortunately I do not know his last name. He was so friendly and helpful and was great with my grandchildren. They now think he’s their best friend. Mike is a real asset to your company and I hope that you realize that.
1/29/2024
John S. VERIFIED CUSTOMER
Vehicle Make : Volvo
Prompt repair, regular and useful updates, the car looks lije new!!
1/27/2024
Christopher M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Communication was terrible. When I could get them on the phone they were great, but I felt left in the dark. I left messages with expeditor multiple times and didn’t get a call back. I talked to receptionists about issue getting a call back and they were polite and understanding and said they would help make sure it was communicated that I needed a call back. Still didn’t get one. Additionally I asked service to be done on a leaking tire at drop off, they said they would put a note on file and get it taken care of, it did not. Please call me and I would be happy to share. Not sure how to remedy this now, but certainly felt like I provided opportunities during. One last thing: I started receiving emails for me to rate service at least two weeks before I was able to get my car back, why? Would after service is complete that I receive this request? ****-****-xxxx please call, let’s chat. I’ve been in customer service my whole life, so I will be professional about it.
1/25/2024
William H. VERIFIED CUSTOMER
Vehicle Make : Kia
Would like to have a more faster repair time.
1/14/2024
Heather R. VERIFIED CUSTOMER
Vehicle Make : Kia
It took 4 months before it was determined my car was totaled. That’s excessive to me. Mike was responsive & pleasant to speak with. He seems knowledgeable but I still feel this could’ve been faster
1/12/2024
Susie W. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent service!!
12/22/2023
Urai J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Only issue is glove compartment hard to close.
12/17/2023
William Z. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car took 70 days to repair. I had to call for updates, as I was never informed on what was happening. The woman at the front desk was awesome every time though.
11/13/2023
Barbara G. VERIFIED CUSTOMER
Vehicle Make : Mazda
The work on my card was above excellent. I am very pleased with the attention to the smallest detail. My car looks brand new and I am thankful to the Michael Jordan team, Thank you.