(The one area that I believe needed improvement was a break down in communication. My car was in the Milpitas shop but without my knowledge it ended up at the Santa Clara shop.) I appreciated the credit I received for paying my deductible. Popi gave me a personal ride to get my rental car. That was fantastic. I received a ride from the Santa Clara shop to the Milpitas shop, from your staff, not knowing that my car had been taken back to Milpitas. All in all, very satisfied with Tony's help to get me the Toyota original part after the after market part failed. I would be more than happy to use M & S, in the future. Due to a delay on the parts on backorder, I was kept aware of how much longer it would be until the parts came in. Thank you, Lori J
1/25/2024
Roland E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you so much! Very thorough and well done!!
6/7/2022
Satish S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Tony and others were very helpful, professional and responsive.
2/4/2022
Lori J. VERIFIED CUSTOMER
Vehicle Make : Toyota
I had the pleasure of working with Tony. He went above and beyond in making sure that my questions and concerns were answered while re-assuring me that my satisfaction was the priority. Outstanding customer service. The team that performed the job of repairing my car restored my vehicle back to brand new. I highly recommend the M & S Shop.
10/10/2021
Yong Yu. VERIFIED CUSTOMER
Vehicle Make : Subaru
Good work. very responsible.
12/13/2018
Jiong X. VERIFIED CUSTOMER
Vehicle Make : Lexus
Good job!
12/10/2018
Xiaojie Z. VERIFIED CUSTOMER
Vehicle Make : BMW
I am very happy with the repair experience here!
10/25/2018
Adrienne B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you for taking care of my vehicle! Speedy service, quality of the work appears great, and ease of coordinating with Enterprise was also great! I appreciate the ease of the whole transaction.
8/27/2018
Norma M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was very satisfied with the work, the early completion date date, and most of all the professionalism.
6/24/2018
Emann C. VERIFIED CUSTOMER
Vehicle Make : BMW
I appreciate the customer service and quick communication by staff.
4/5/2018
Krasin P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
They did an excellent job on my bumper.
Moreover, they washed and vacuumed my car like new.
4/1/2018
Saipradeep V. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent paint job on my Honda. Couldn't make out there was ever a scratch. The color was a metallic blue and it was hard to find a match. Excellent job on the blend
3/21/2018
Robert L. VERIFIED CUSTOMER
Vehicle Make : Honda
Tim always does a great job taking care of me and my car. This is my third time taking a car to be repaired at M&S. Car looks great. Will definitely be back in the future.
1/20/2018
Montchai S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent job from A to Z.
1/18/2018
Nianken H. VERIFIED CUSTOMER
Vehicle Make : Toyota
really good customer service. all the damaged been replace and car cleaning.
12/29/2017
Pradeep N. VERIFIED CUSTOMER
Vehicle Make : Honda
All good
12/14/2017
Te-chang L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
A job well done and prompt. In addition, I appreciate being frequently updated about the progress.
11/19/2017
Robert L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Tim handled the whole process in a very professional way, from beginning to the end of the repair process.
11/11/2017
Carlo E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Professional staff. I felt like my interest is protected. Very considerate and accommodating. Tim is easy to talk.