I am satisfied with the work that was done, I just wish the estimated time of completion was more accurate. I was told 4 day in a row that my car “should” be done tomorrow. Other than that, the repair seems to be good, I’ve had no issues with my vehicle.
12/27/2017
Robert J. VERIFIED CUSTOMER
Vehicle Make : Dodge
Yes great service I will take my vehicle over there if it ever gets damaged again and estimator was also very professional
12/22/2017
Lawrence C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Good to have my car back
12/22/2017
Teresa B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Quality work
12/8/2017
Graciela M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Took too long to repair
12/5/2017
Kaye W. VERIFIED CUSTOMER
Vehicle Make : Jeep
Steven Colon was the Collision Center Estimator who took care of overseeing the work I wanted done on my Jeep Grand Cherokee SRT8. He was friendly, organized and thorough in determining what parts would be needed, if they needed to be ordered, etc. I appreciated that he kept me informed on the status of the work, completion day/time, etc. I will certainly recommend Chapman Collision Center if anyone is ever looking for repairs. I also appreciated that Steven worked closely with Jesse Ramirez, my Service Advisor, at Chapman Chrysler Jeep in Henderson, NV.
11/15/2017
Dennis T. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job, truck looks great.
11/10/2017
Cecilia L. VERIFIED CUSTOMER
Vehicle Make : Dodge
The only negative was that I didn’t feel like I received enough updates on the repairs. They were rather sporadic. But, BJ Hummel was very personable and willing to explain all the charges on the summary. I appreciated that very much.
11/2/2017
**** B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Steven was great ... Thank you !!!!
10/28/2017
Willis S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Good communication
Pleasant personnel
Very satisfied
10/26/2017
Nona M. VERIFIED CUSTOMER
Vehicle Make : Chrysler
This is the best customer service we have ever received!!! I mean it! I felt like we were your only customer because we were getting such great service! We knew where everything stood at all times with our van. Steven and the team at your collision department are the best ever! I can’t say enough good things about this wonderful team!!! I will recommend everyone I know to Chapma!!!! Steven walked us around the van and told us exactly what would be done. His service was second to none!!! I would want Steven working for me! He knows customer service.
10/7/2017
Armando C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciated the near daily and consistent status reports. The projected date for completion was in deed accurate. Thank you for staying on schedule.
10/2/2017
Virgin Atlantic. VERIFIED CUSTOMER
Vehicle Make : Dodge
An excellent job. You kept me fully informed as the repairs to my vehicle progressed. Excellent customer service.
9/30/2017
Samantha C. VERIFIED CUSTOMER
Vehicle Make : Dodge
My truck was unnaceptable, after leaving it in chapmans care for a month and 4 days the door that was repaired still didnt properly fit the body. My personalized insignia was missing off of an undamadged door, my parts are missing after i specifically asked they be placed in my bed and was told they would be and your repair specialist lied to me regarding my alighnment being denied by insurance. My truck is still there. I had to get a rental. Overall the worst repair job ever.
9/29/2017
Raul V. VERIFIED CUSTOMER
Vehicle Make : GMC
They have stole my pulling jack the day I got my rock which is today the 27th of September. Along with that but at Chapman where I picked up my Tahoe they tried giving me wrong information saying that the truck won't run becuase of the battery and once I checked the battery the battery was perfectly fine.
9/29/2017
Adam W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Jorge was great. He gave me frequent updates and made the repair process go well, even calling me while I was in Europe. Thank you to Jorge for all of your assistance, great job.
9/28/2017
Michaela H. VERIFIED CUSTOMER
Vehicle Make : Dodge
Josie and Steven are amazing! You guys are so lucky to have them as apart of your team!
9/27/2017
Holly A. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everyone I dealt with was extremely helpful and friendly. Steve especially seemed to go over and beyond in making sure I was satisfied and up to date with what was going on.
Darren and Holly A
9/26/2017
Donnie C. VERIFIED CUSTOMER
Vehicle Make : Dodge
The repair on my 2010 Dodge Challenger SRT8 was excellent. The car looks good, runs good, sounds good and even has that new car smell to it. As you people know my Dodge Challenger has my heart and so does Chapman Dodge Las Vegas collision repair and service. Kevin Benson and his team at Chapman Dodge Las Vegas did an excellent job on my Dodge Challenger SRT8. Job well done!
9/22/2017
Tiffany S. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Steven was a great rep! His communication and being able to explain the repair process lifted alot of stress of my shoulders.