Auto Body Excellence

Great experience! My car looks beautiful. Nadine was awesome! = )

The old 4-Runner always returns from your shop looking like it just came off the showroom floor. Thank you for your professionalism.

Excellent work, excellent service. Very pleased. ????

Nadine kept us completely informed throughout the entire process. She worked with us to keep repair costs low. We are very happy clients.

The service was as exceptional as the first time I had my automobile repaired by Auto Body Excellence over 10 years ago. Nadine was exceptional and attended to every detail of what I would expect in the repair and timing of my vehicle.

Shasta Anderson was very professional and kept me updated daily regarding the status of my vehicke. I am very satisfied with the whole process from start to finish. Very nice job.

Very organized and completely professional.

It was great

She was wonderful. She kept me updated in a timely manner and the work on my vehicle was done three days ahead of schedule! If I ever need auto body work done I will definitely be back!

Thank you for your professionalism and excellent service!

Staff is very knowledgeable and very thorough with the repair process.

Great service. Kept us informed on progress of the vehicle.

So far so good. Thanks.

Nadine was a pleasure to work with. She kept me updated and explained every step of the process. The car looks great.

Great job thank you

Extremely pleasant and helpful staff. Status updates by phone or email were frequent and on target. E.g., Nadine's communications were timely and always very pleasant. And the quality of the work is outstanding; my rear bumper looks beautiful. A service overall. Highly recommend, and would use ABE without hesitation, if needed. Thank you Nadine and staff for all of your work!

Corbin did a great job keeping me updated and everything went very smoothly. Very pleasant and the car looks great.

The appears to have been done well. The staff was courteous. The car was ready for pickup at the promised time, and cleaned. I'm very satisfied.

The whole process was very frustrating and inefficient. I was told and also filled out paperwork saying I would get daily updates called or emailed to me, in 5 business days of my car sitting at Autobody Excellence I got one update. The other days I was waiting to hear about the estimate and status when I eventually called in myself late in the day to get some information. I had also already had estimates done by other repair shops that took approximately 10-15min each, I had been told immediately on the inspector looking at my bumper that it would need to be replaced. I did pass on this information from previous inspections to two different people at Autobody Excellence while setting up for my repairs. Unfortunately a previous estimate had not been done with a USAA contracted shop and if I wanted to go outside of those I would need to pay the 1000 pricetag on my own and would later be reimbursed, this just wasnt an option for me. I went with Autobody Excellence so that the insurance company could pay them directly. When I called to schedule an estimate I was told that I would leave my car there where they would do the estimate, let me know the timeline and work required, then do the repair all in one time frame. I even specifically asked if I could have the estimate ahead of time to avoid leaving my car until it was ready to be repaired and I was told thats not how it worked. So after my car sitting at Autobody Excellence for over 48hrs I finally received the estimate that a new bumper would need to be ordered and once the new bumper came in they would paint it, reassemble it that day and I would be able to pick it up at the end of the day. This is just bad business and not good customer service. My car sat at Autobody Excellence for an entire week to get repairs that took actually less than one business day. This whole experience was caused by an incompetent driver hitting me, at no fault of my own, and then I had to deal with the hassel of working with Autobody Excellence who only added to the frustration of the situation. I would never bring my car here again nor would I recommend Autobody Excellence to anyone I know. People in stressful situations such as having car accidents or whatever mishap that leads to needing costly car repairs, no matter whose at fault, should be able to count on and respect those that they intrust with their time and the safety of their vehicles. Autobody Excellence really does not stand up to the name and made a bad situation much worse in my case.

Shasta was really helpful and andswering any of my concerns. She would always update me with the current progress of my vehicle. Thank you very much for everything.