I was mot able to even look at my car when I picked it up due to a tornado and torrential rain.
I called on Thursday and Friday and asked if my car was ready, it was supposed to be ready on Thursday, and both times I was told it was at the alignment shop and they would call me back. They did not call me back. I was informed on Monday that the car was ready. I had to cancel a class that I teach at the last moment because I was told that I could not keep the rental an extra day. Very chaotic service.
10/24/2017
Jeffrey H. VERIFIED CUSTOMER
Vehicle Make : Jeep
My Jeep looks very good...The repairs your crew made to repair the damage from the accident, looks like new...maybe better than new...I forget his name, but the guy that drives the Harley Davidson. ..said he has many years of experience. ..and the rest have too...I just wish I had the money to have the whole Jeep painted....well thanks and I'll be sure to recommend Lockemans to my friends. ..
10/11/2017
Joshua N. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great service. Great people. Will definitely my vehicles here in the future
9/28/2017
Kathy P. VERIFIED CUSTOMER
Vehicle Make : Jeep
Everyone was so professional and courteous. The work was completed in a timely manner and the customer service went above and beyond. Please thank everyone for us.
9/27/2017
Leonard And. VERIFIED CUSTOMER
Vehicle Make : Ford
The tailight assembly is not a genuine part and does not fit properly ( it is loose). I don't know why it needed replaced in the first place. The paint job is lousy at best. I have cleaned tape residue off various places as I see them. The entire drivers side feels "gritty" and I've tried to get it off with little success.
I was never informed that my vehicle was ready. I had to go by the shop at 5 pm on the third day to check . I was told it would take 2 days and I was never kept up to date on its status. I had to initiate the first contact to find out anything.
There was also unexplained mileage driven.
9/22/2017
Edrys G. VERIFIED CUSTOMER
Vehicle Make : Toyota
beautiful job and done in a timely fashion. thank you!
9/8/2017
John S. VERIFIED CUSTOMER
Vehicle Make : Lexus
I appreciated the prompt and courteous attention and the sincere willingness to go the extra mile to provide superior customer service. Thank you and God bless!
7/15/2017
Landon F. VERIFIED CUSTOMER
Vehicle Make : Honda
Great workmanship and customer service. Loved the way I was updated almost daily in the progress, highly recommend
5/18/2017
Norma B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very nice professional company! I am very pleased with the service I received and I will recommend your company to others! Thank you!
5/2/2017
Karen B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair looked like nothing had ever been wrong in the first place. We really appreciate Lockman's. Thanks.
4/29/2017
Kaumor M. VERIFIED CUSTOMER
Vehicle Make : Toyota
The only thing is that they emailed me that my car would be ready on Tuesday and when I showed up they said they would need two more days, which is fine, just wished they would have emailed me saying that so I didn't have to show up for no reason. Other than that they were great and I would recommend this place to friends and families. Very friendly staff!
4/8/2017
Carole B. VERIFIED CUSTOMER
Vehicle Make : Nissan
This was the third time that I have had this car repaired by Lockman's, and I have always been very satisfied with the work and the great personal service. I will always recommend Lockman's.
4/4/2017
Justin W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks so much for making an unpleasant experience, such as getting your car hit, go so seemless. It's so great to have a local body shop that you trust to get you through these times. The car looked so good when we got it back, and was cleaner then the day we bought it. I would not think about taking my car anywhere else if I need a body shop again.
2/11/2017
Deborah M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Timely, very professional but personal. Great customer service
1/7/2017
Nicholas P. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great job true professionalism the best
12/17/2016
Vickie B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very excellent service went above and beyond. I would recommend to everyone.
12/3/2016
Mark . VERIFIED CUSTOMER
Vehicle Make : Honda
I would bring any of our vehicles back to Lockman's. Awesome job and communications! Thank you for making it painless and worry free!
11/30/2016
Mark I. VERIFIED CUSTOMER
Vehicle Make : Jeep
Vehicle was repaired and cleaned and vacuumed. Thanks you're awesome!
11/19/2016
Sandra S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I am very satifuated. , and you kept me informed of the process. You are number ****. Thanks again
11/9/2016
Aretha C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Amazing work and service. will tell others happily about lockman's body shop!!!