Service is excellent from start to finish! Beautiful job. As always, great work!
4/11/2015
Ada C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I don't like the email sent from Fortes by Farmers. It confuses me when Fortes told me it will be done in 5 days but the email states it will be in 10 days. I have to call to confirm.
3/28/2015
Kyle V. VERIFIED CUSTOMER
Vehicle Make : Volvo
Thank you Drew for the friendly and effective service!
3/7/2015
Hao L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Pleasant contact with all team members. I appreciate not to wait too long on the phone and have my questions answered timely.
I also appreciate that you cleaned my car :)
And of course the beautiful work.
3/5/2015
Amanda L. VERIFIED CUSTOMER
Vehicle Make : Honda
It was awesome, only criticism is I would have liked a heads up about them needing to remove my Giants sticker off the back window. But that's a minor complaint, I needed to get a new sticker anyway!
2/28/2015
Ravi M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Absolutely great people and great work done in my car
2/14/2015
Radhakrishna A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Second time I am using your body shop. You guys are awesome.
Thanks,
RK
11/7/2014
Ronald A. VERIFIED CUSTOMER
Vehicle Make : Mazda
Fortes Auto Body answered all questions about the repair/insurance procedures, kept me informed on the repairs, repair was done before promised date and provided immediate response to clean and adjust the front bumper areas when I inspected the repairs.
This was truly excellent customer service.
10/12/2014
Allaudin D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Job done in timely manner.
7/29/2014
Rohit M. VERIFIED CUSTOMER
Vehicle Make : BMW
Well it's not often that a service exceeds expectations. With Drew and Fortes it did.
5/1/2014
Suresh R. VERIFIED CUSTOMER
Vehicle Make : Nissan
I am very much satisfied with the actual work done and more importantly for sticking on to committed time and updates.Drew was excellent all through.icing to the excellent service would be if you guys ensured that the car is thoroughly cleaned inside out.
3/27/2014
Wayne Y. VERIFIED CUSTOMER
Vehicle Make : Ford
The car was 4 days late based on the "worst case estimate". There was a small nick in the repaired section that Drew offered to fix.
I don't think the canned email communications are useful. They set up false expectations. There were some that were cliches like "the last mile is the hardest". They don't provide any useful information.
The mechanics next doors didn't have the proper equipment to debug the check engine light because the car was too new. That required an appointment to be made at Ford to get the problem resolved. This problem could have been avoided with better planning. Just walking next door and talking to them about it could have saved a lot of time.
The work done looked really nice. There were glitches that could have been avoided. I think improved communication between those involved with the repairs as well as the customers will earn you a repeat visit.
3/17/2014
Rajatish M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Satisfied - would have been great, however, if they proactively told me about benefits like being able to drop my loaner car there- would have saved me some time.
3/14/2014
Kyewon H. VERIFIED CUSTOMER
Vehicle Make : Honda
Painting on bumper is not good. Bumper is not attached well.
I'm sorry but I don't want to recomand your shop.
1/4/2014
Hui E. VERIFIED CUSTOMER
Vehicle Make : Scion
Super fast turn around on the repairs and top notch customer service.
12/20/2013
Bryan A. VERIFIED CUSTOMER
Vehicle Make : Subaru
Drew was very helpful and accommodating. I definitely appreciate the text updates throughout the process. Keep up the good work!
12/14/2013
Kun L. VERIFIED CUSTOMER
Vehicle Make : Honda
Friendly, confident, competent staff. From the moment I walked in, I sensed I came to the right place. Indeed, they made my repair experience worry free. For people who had just survived an accident, this is the place to recover your peace of mind. The results exceeded my expectation. My car not only got restored to its previous condition, it looks even better than it used to. I am more than happy for choosing Fortes! Thank you.
11/24/2013
Sagar M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Satisfied with the repairs.
10/3/2013
Mengyu M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
service is good but better to put everything back like spare wheel
9/25/2013
Manoj Y. VERIFIED CUSTOMER
Vehicle Make : Honda
Good Service. If you could provide pick up and drop off service withing certain miles then it would be good.