Due to issues between the insurance agent and Bob Bell employees , my car release was held up for an extended period of time; which was costly and frustrating to me.
When finally released, my car seems to be in perfect condition, for which I am grateful!
6/19/2022
Rebecca G. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car looks like new!
6/11/2022
Pamela B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great work and great customer service from beginning to end. Ty everybody.
5/18/2022
Nicole B. VERIFIED CUSTOMER
Vehicle Make : Ford
I was actually very disappointed with my entire experience. Starting from how long it would take to get into the shop in Glen Burnie, to then find out that there was a brand new girl starting for the first day and she was late. No one was there to train her and then she informed me that no one even repaired cars at this location anymore. My car would be picked up and towed to Nissan on Eastern Avenue. There was quite a delay in the amount of time before they could actually look at my car. What started out as a $900 bumper repair ended up with an over $11,000 worth of damage totaling my car. This went between the General and Erie. Then when Erie insurance went to pay the final bill of $2600, for absolutely no work being done to the car, I ended up losing $640 of my pay out because Bob Bell over charge for storage and a processing admin fee. Erie informed me they had never seen a charge for that or the daily premium that high that you charge for keeping the car there. So no, I was not happy with my experience at Bob Bell. Please feel free to reach out to me so that we can discuss further. Nicole B
5/9/2022
Sharon A. VERIFIED CUSTOMER
Vehicle Make : Kia
It took too long and I ended up paying for some part of the rental because some paperwork is not being handed off properly and there is poor communication between all parties involved including myself.
2/13/2022
Calvin J. VERIFIED CUSTOMER
Vehicle Make : Kia
I love the fact they vacuumed my car out, which should be an automatic practice
11/19/2021
Megan B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
None of the employees wore masks, which was made even more obvious by the fact that all of the customers waiting did have masks on.
I felt very unsafe waiting inside and interacting with the staff, as i am a high risk individual.
There is no need to call me to discuss- just make your staff wear masks, especially when interacting with customers.
9/26/2021
Gloria C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Make sure insurance companies pay before calling the customer.
8/20/2021
Michael S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Awesome people and great customer service
7/8/2021
Tammy E. VERIFIED CUSTOMER
Vehicle Make : Nissan
My 2020 Platinum pathos only 5months old the bumpy is still not attached to the be vehicle the headlight is cracked and smudge I have been try to get them to fix my truck correctly it no one will call back no one filled the windshield fluid just poor service all around dissatisfied completely ****-****-xxxx please FYI will be glad to give you feedback
6/30/2021
Anita N. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
This was my second time using the collision department. I have always been very pleased with the work performed. I am very pleased this time. The team was very professional. Thank you for great service.
5/25/2021
St Peters. VERIFIED CUSTOMER
Vehicle Make : Ford
Jarad Aull & the team in the Collison department were attentive, approachable, timely, and responsive w/options. Jarad took extra time w/this customer to fully explain work to be done & cost. We at St Peter’s had a very good experience & would recommend Bob Bell to any requiring automotive need(s).
Best,
Chip Woods, Director
St Peter’s
****-****-xxxx
5/5/2021
Joe W. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was not satisfied with the service at the Bob Bell collision center. I brought the vehicle there around 2,2,21 for damage to the front driver side wheel well and front driver door. I was advised that the vehicle was virtually completed within two weeks but they were waiting for some parts to complete it. The part that they were waiting for was to the rear wheel well that was not involved in the collision at all, that part was not damaged at all. They pulled off a molding on the rear wheel well “ for whatever reason”.The vehicle is still not complete as of this date March 16, 2021. Why the rear wheel well molding and clips was removed from the Undamaged rear wheelwell baffles me.
3/17/2021
ABENA G. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Excellent Service
11/20/2019
PENELOPE D. VERIFIED CUSTOMER
Vehicle Make : NISSAN
They did a great job!
10/26/2019
Kimberly H. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Everyone was so nice and helpful. The work they did was beautiful. I will be recommending this place to anyone who needs collision work.
10/25/2019
Davena T. VERIFIED CUSTOMER
Vehicle Make : Kia
I truly appreciate the daily updates of the repairs as well as the repairs being completed one day before the estimated completion date. I would refer friends and family to have their vehicles repaired there.
4/27/2019
James A. VERIFIED CUSTOMER
Vehicle Make : Kia
After driving the car I noticed a noise from the front left front of the car sitting in the drivers seat. I checked to insure that all clips were tight and in place, and found some where missing. We have had all regular maintenance done at Bob Bell, and if you check your records you find that to be true; and have never had an issue or complained. I’m hopping that this is something that Bob Bell will correct and standby.
3/24/2019
Marsha R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Car was done when I was told it was going to be. It was done in a timely manner and looked good as new. Great job!
3/9/2019
Carol W. VERIFIED CUSTOMER
Vehicle Make : Kia
Took care of my car from beginning to end, kept me informed and talked to the insurance co. I didnt have to do a thing. The work done on the car was beautiful. You would never know it had been hit. Thank you Mr. Jones