A great job done as usual. From the handling of the other insurance company, to arranging for a rental, to the repair itself Rick's does it all with a high level of professionalism. I would highly recommend them for any auto repairs! Thank you.
Bruce ****
8/20/2016
Debbie D. VERIFIED CUSTOMER
Vehicle Make : Toyota
i was surprised to see so many photos showing the repair work. this was a new experience(fortunately) for me. Though i saw all photos i wasn/t sure i understood everything i was seeing, but did appreciate the updates
8/19/2016
Kathleen W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My heartfelt thanks to everyone at Rick's. I was very worried about this car issue and did not understand what the damage was. As soon as I talked to you, I knew that once again I was in very competent hands. Thanks to all of Rick's team. Jessica, you do a wonderful job as the first person a customer meets when they come in. Thank you for setting up the rental and keeping me informed on the progress of the repair. Kathy Walsh
8/19/2016
Alex R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Al and Jessica are the best. The work was great and completed early. I'm always thrilled with my experience at Rick's.
8/16/2016
Natasha C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awsome job!!!! Well done
8/13/2016
Stephen B. VERIFIED CUSTOMER
Vehicle Make : Toyota
none
8/3/2016
John L. VERIFIED CUSTOMER
Vehicle Make : Toyota
We are extremely satisfied with the service we received at Ricks's. Everyone was very knowledgeable and committed to doing their best. Their concern for getting the job done in a professional and timely manner was always evident. Their organization and cleanliness was much appreciated. They kept us up to date with e-mails and photos of their progress.
The lift that they had to replace on the back of the car is working very well. They went out their way to make sure it was the right one and that we were satisfied.
We have been passing the word to all our friends as to the great service we received at Rick's Auto Body. Thanks so much.
7/30/2016
Steven T. VERIFIED CUSTOMER
Vehicle Make : Toyota
First rate experience. Great communication through ought repair process. Would recommend ...
7/30/2016
Edward M. VERIFIED CUSTOMER
Vehicle Make : Ford
We had another great experience with your service. Our vehicle was repaired in a professional timely manner. It looks and works great. The cleanliness inside and out was excellent.
7/25/2016
Catherine H. VERIFIED CUSTOMER
Vehicle Make : Honda
The car looks as good as new!
7/23/2016
Roland N. VERIFIED CUSTOMER
Vehicle Make : Honda
The car looks like new. It was cleaned inside and out. Loved the regular email updates. Everyone was so nice and professional. The office and shop areas were spotless. I would happily recommend Rick's Auto to anyone. We felt like "old" customers, when in fact, it was our first visit there. Mary Lou Nanni
7/20/2016
Joanne . VERIFIED CUSTOMER
Vehicle Make : Honda
Love the detailing included.
7/20/2016
James M. VERIFIED CUSTOMER
Vehicle Make : Honda
We are more than satisfied---delighted. The attention to detail, the courtesy and the speed
with which our car was repaired was exceptional.
We highly recommend Rick's for all your repairs.
James and Brenda Myette 7-16-16
James and Brenda Myette 7-16-16
7/16/2016
Carolina A. VERIFIED CUSTOMER
Vehicle Make : Honda
Always professional and there work is outstanding. I'm very pleased with the work done on my Honda Accord!
7/15/2016
Richard Z. VERIFIED CUSTOMER
Vehicle Make : Honda
The team at Rick's Auto Body are true professionals, competent, careful, courteous, communicative (they sent me a daily email report of the status of their work) and a pleasure to do business with.
6/30/2016
Eileen C. VERIFIED CUSTOMER
Vehicle Make : Kia
Looks brand new! Thank you.
6/29/2016
Kevin C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I had recently had a troubling experience with another auto body shop and came into this opportunity with an open mind. I was wowed from the beginning with the amount of time and effort they put into my initial visit. They went through the damage in front of me meanwhile taking notes of what the other shop had previously done. They found minor entities that were not fixed before & formulated a plan as to incorporate it into the repair job. Beyond the job that was being requested they also aided me in replacing other parts that I had not yet trusted others with. I received my car back today- only 8 days after I dropped it off- & it looked as good as new. From start to finish I was kept up to date by their online site with photos showing the work being done. The time stamps of these updates were between 0530 & 1600 which showed that they working earlier in the morning to accomplish my vehicle on time. I never had to question the status of the repair.
The things that separate Rick's from the other shops I've been to from the states of Maine through Rhode Island would be: the level of empathy & willingness to listen. The repair was completed in a timely fashion with no excuses as to their timeline nor quality. They respected my time & ordered the parts ahead as to allow for a faster turn around. I did not have rental issuance on my policy and they aided me in the process of setting up a rental to meet me at their location. Overall: great experience & a great opportunity to build a customer relationship- if I have another unfortunate event I will be calling them for further repairs. Thank you all!
6/29/2016
Jean A. VERIFIED CUSTOMER
Vehicle Make : Honda
Jessica was very nice to deal with. I like receiving the photo's of my car so i could see what was going on. I would recommend Rick's Auto Body shop to my friends and family
6/28/2016
Ronald L. VERIFIED CUSTOMER
Vehicle Make : Honda
With this being my first accident, I didn't know what to expect. I cannot say enough great things about Rick's Auto Body! There professionalism, workmanship and customer satisfaction is excellent!
6/24/2016
**** D. VERIFIED CUSTOMER
Vehicle Make : Mazda
Ron,
Once again you came through for me. I appreciate your quality customer service and outstanding repair work. I always tell people to go to Rick's Auto Body. You are tops on my list.
Thanks again,
Tom Dolce