When handling phone calls, receptionist needs to focus more attention on getting answers to customer questions. There should be a quick-reference status board re vehicle repair status so she can provide that answer quickly instead of forwarding the call to a service advisor not sitting by their phone. My question was answered two hours later upon the service advisor’s arrival into the office. The text messages re repair status is a nice touch but the reporting fell off at 2/3 complete that is why I called. The completion date shifted to the right four days.
12/5/2018
Gilbert S. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks
12/2/2018
Orlando C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent services
11/30/2018
Andres D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great customer service and speedy repair to get me back on the road. Thank you Service King.
11/27/2018
Carolyn B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service...So nice to me.
11/24/2018
George G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was very helpful and my repair was finished ahead of time.
11/17/2018
Ashli E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was very professional
11/16/2018
Kevin F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service! But hopefully I won’t be back.
11/15/2018
Mussa W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service
11/11/2018
Adrian B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service was excellent as usual. Consider me a customer for life.
11/10/2018
Dawn H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Amazing Service!
11/8/2018
Yukari W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks.
11/7/2018
Harold W. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Our car had been prepped to paint and one of the parts wouldn’t fit so there was a delay in getting it back. Service King paid for our rental because of the delay, although it was not their fault. That’s great service in my book!
11/3/2018
Saharad R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I was told the car will be on schedule. No call to let me the status on the day of. I received the call/email/text one day later.
I gave my services high expectations until the last day. They kept me posted since day one until that last day, no call nothing and I was told might be Saturday but still no call.
That’s my only disappointment everything else is good. No
10/29/2018
Sharadindu S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Service king did a wonderful job on my car.The employees are very nice.
10/26/2018
Jim B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Two things were to be done, and both were on the paperwork. Paint the roof and the wiper arms. Roof was painted but not the arms. Went to pick it up and the roof was so dirty you couldn’t see if it was painted. So they washed it...then we all noticed including the **** that it needed to be buffed out as it had water spots on the new paint job due to someone doing something wrong after it came out of the booth. There is over spray on the sunroof which has to be addressed. And the worse thing is now there are scratches on the tailgate which weren’t there before. I am dropping the vehicle back off next Tuesday for all of these issues to be addressed
10/25/2018
Saber S. VERIFIED CUSTOMER
Vehicle Make : Buick
Thank you for your service.
10/23/2018
Kimberly W. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Joe kept me updated on the status of the repairs by calling me every step of the way.
10/23/2018
Steve F. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I was more than satisfied with the work done on my car. A very pleasant experience all around