When I initially scheduled my appointment, I was asked to clean my car out entirely which I happily did. However when I got to the appointment and they took pictures of the accident, I was told that I would bring my car in at another date for service. I asked why was I asked to clean my vehicle if my car wasn't being service that day. What's even more irritating was that I asked when I called to make the first appointment and they said yes I needed to clean it out. Apparently not the case.
The other issue I had was with the rental. I asked for a vehicle comparable to what I drove not a 2017 Kia. If I owned a Porsche I would expect something close to a Porsche. The kia I had a backup camera I could barely see out of, no leather seats, etc. I'm not saying I needed all of the current features I drove but comparable is comparable and I didn't get it.
My husband received better service when he was there last year under professional collision. Service King needs to be a little bit more organized in opinion.
7/31/2016
Willis M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The frequent updates were very helpful. I never felt I needed to call the shop to get the status of the repair work. Best of all the repair looks great.
7/31/2016
Ovais K. VERIFIED CUSTOMER
Vehicle Make : Honda
Not completed
7/30/2016
Sarah M. VERIFIED CUSTOMER
Vehicle Make : Pontiac
Great service
7/29/2016
**** M. VERIFIED CUSTOMER
Vehicle Make : Ford
Larry did a fantastic job helping me, thank you so much Larry!
7/29/2016
Ronald J. VERIFIED CUSTOMER
Vehicle Make : Mazda
Be little more on time
7/26/2016
J Reggie. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everything looked beautiful. Interior even wiped down and looking spiffy. From beginning to finish it was a pleasure working with you. Professionalism and customer service above par!
7/23/2016
Anthony D. VERIFIED CUSTOMER
Vehicle Make : Lexus
I will follow up with a letter but for now your staff was superior, well organized and show a kindness not normally found in a business . I thought your daily update system was very efficient . I would highly recommend your services to all in need. You have an outstanding service ! Thank you.
Anthony P. DiBenedetto Sr
LTC U S Army Retired
7/22/2016
Peter S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
What can I say? Superlative service from start to finish and my car looks better than it did before it was hit.
7/16/2016
Kelley R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Second time having my car repaired. GREAT service. GREAT customer service. Fully trust them with my car.
7/15/2016
Shirley H. VERIFIED CUSTOMER
Vehicle Make : Honda
Whole experience was very professional and your staff is very courteous. Keep up the great customer service thank you shsas
7/15/2016
Kenneth M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great job
7/14/2016
Milton B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Looks great and quick service. We appreciate it!!
7/13/2016
Patricia M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I am extremely happy with the service and all the people that l had contact with. One of the most professional people l've talk to based on this type of business.
Thank You
Patricia
7/9/2016
Horeis J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone was friendly, professional and courteous regarding the repairs to my vehicle. Although the color is off/almost matching, they immediately thought of a solution that is satisfactory to my needs. I really appreciate my vehicle not being driven while in for repairs. Because of the type of car, people want to drive it. It's a beautiful car, I agree. My late brother has great taste. I have already told friends and coworker's if they need work done to their vehicle, come to Service King, where service is professional, fast and friendly.
7/8/2016
Adrian B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Service King never disappointseen me. It will always be my body shop of choice.
7/8/2016
John B. VERIFIED CUSTOMER
Vehicle Make : BMW
Everyone was totally professional and thorough. Your frequent updates during the repair were very much appreciated. This is the second repair you've done for me and I highly recommend you.
7/7/2016
Kimberly B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Everyone was so nice and communication was great.
6/28/2016
Stephen G. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great service. Very timely.
6/28/2016
Ghislain S. VERIFIED CUSTOMER
Vehicle Make : Acura
Tammy was very nice and professional and call me frequently to give me a status update about my car.