Service King Woodbridge

Excellent

I was called on Friday afternoon by my Service King repair manager. He wanted to know if the front of my truck had been scratched, he looked at photos and said that it appeared that someone backed into my truck. He said the paint guy was going to try to repair the scratches. I was told I could pick the truck up before 6pm. I came at 5pm, my truck wasn't ready because they forgot to put the pin shipping on, it hadn't been washed or pulled around to the front. It was covered in bondo dust on the drivers side and in the driver's seat. No one even attempted to wipe it down or clean the inside. I was shown the scratches, the paint clearly doesn't match, although it looks better than having been unrepaired. I was told if I buy a bottle of the dealers factory touch up paint, I could bring it back and they would repair all the scratches on my truck. Of course that wasn't put into writing. I am not sure, since they painted my quarter fender why the paint they used to repair the scratches to the front bumper didn't match, unless they had already thrown the materials away and they used what was on hand. I've been using this repair facility for about 6-8 years, I'm not sure when the customer service focus left and the get it in and get it out mentality took over, but the attention to detail is gone. I may have to take my service in the future with it. This is totally unacceptable.

Tom was very helpful and kept me informed sndnup to date about the status of my truck and the personal concern and dedication is awesome. Taylor was also a great help as well. Team work makes the dream work

They did a great job

The job was fabulously done but it was longer than expected. I felt like Safficool Abdool should have explained more in detail of the process for my car. Also, communication between reception seems off. I was told my car was ready when in fact, wasn't. I believe costumer service is very important as well as work performance (which was great) but **** of the 2 was missing.

Service King is great! Very professional and dedicated individuals! This was my 2nd time working with them and they were great again! My vehicle looks beautiful and I will always use Service King. True Professionals! Courteous! Friendly!

It was such a pleasure to do business with such a professional and courteous business. Thank you all!

Excellent service and nice people. Thank you

The easiest repair experience I've had. Everyone who assisted me were extremely professional and friendly. I received progress reports the entire time my vehicle was in the shop. Thank you! I will recommend Service King in the future.

Good job

Car was totaled. Customer service was outstanding.

Inordinate delay on a relatively minor job

You all have been very professional,and really know what you are doing, i was very happy to see my car looking as knew again thank you.

too expensive

I am not satisfied at all. The parts of my Mercedes aren't original. I am disappointed

Awesome and easy

This was my first time at Service King recommended by my Insurance Company. Wow! The service was exceptional and the employees were super friendly. I did not know what to expect but was pleasantly surprised to see the final results of my repairs. Everything looks to part. I especially enjoyed receiving text messages daily about progress. Thank you.

Great service!

Professional all around. Expert repair service. Kept me informed at every step. Enterprise car rental on site. Affiliated with USAA & Geico, so very easy to arrange service through them.

I really appreciated the updates on the status of my vehicle. Everything looks fantastic and I was really impressed that the crew washed and even detailed the inside of the car. I had to being my car in after a hit and run and it was very stressful. But the crew at Service King took great care of it and put my mind at ease as much as possible. Thank you!