I was really just completely put at ease when I arrived at SK. Everyone was great, professional and attentive. I appreciated the way Zach put me at ease. He was very reassuring, calm and professional and patiently explained the process to me.
The only thing I would add is this. Since parts were on backorder, which is out of everyone's control, I ended up needing a rental car.
I asked SK if I could rent it from the Enterprise satellite office located inside SK, but I was given the number for the main Enterprise Car Rental office. It would have been a little bit easier if I had been able to rent it at the Sk location.
Since a rental car was made available when I first dropped my vehicle off (I did not need it at that time, only when the vehicle being repaired was not done when originally promised) it would have been great if at that time a rental was offered.
But still, I am greaful to the team at Service King! Outstanding customer service.
Thank you.
Sincerely
Laura Hall
2/24/2017
Daniel L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Doug and his staff there were exceptionally accommodating and kept me informed the whole time.
2/24/2017
Mary A. VERIFIED CUSTOMER
Vehicle Make : Subaru
The car looks great, can't even tell where any damage was. Thank you!
2/23/2017
Kevin H. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent customer service. I'll be recommending you to anyone in need of such service.
2/22/2017
Reina O. VERIFIED CUSTOMER
Vehicle Make : Jeep
Wow there's no expression How wonderful the repair on my Jeep Compass was done. The quality of work very professional from the lady who took all my information regarding the damages of the car accident.
And text daily to updated me on the work being done on the Jeep as well. Thank you so much for taking care of my Jeep an less stress I have to deal with.
Reina Silvia Orellana
2/22/2017
Sharon T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very happy with the results. Gave me a full walk through of repairs and the repairs were done before expected time witch was awesome. Helped me set up my smart tailgate to make sure there was no damages. Very please with the customer service and the out come of the repairs
2/22/2017
Denise C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I was very impressed by the level of professionalism displayed throughout the entire process. The workmanship and time frame given exceeded my expectations. Thank you all.
2/20/2017
Jason M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Absolute amazed at quality work. great team of professionals!!!
2/18/2017
James H. VERIFIED CUSTOMER
Vehicle Make : BMW
Did outstanding job!!! I would recommend your business to all my friends..
2/18/2017
Ramadan A. VERIFIED CUSTOMER
Vehicle Make : Mercury
Excellent work!
2/17/2017
Brian B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great job!
2/14/2017
Naeem K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good service and customer care
2/11/2017
Maria S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I had the pleasure of working with Mr. Ryan Harper. He was polite, professional and very understanding of my questions and concerns. He made certain to keep me updated about the repair of my vehicle. After my accident, Mr. Harper and Service King gave me back my car and piece of mind. Thank you soo much.
2/10/2017
Jennifer B. VERIFIED CUSTOMER
Vehicle Make : Toyota
My only concern is the Enterprise Car Service. The woman working at the counter was rude and seemed upset that I requested a different vehicle due to my inability to drive a truck. Once the car was brought here she was very pushy to get extra coverage on the vehicle and when I said no she said sign here and walked back inside. Once I got into the car, it smelled like a person was smoking in it and then dropped horrible perfume to cover the scent which it didn't.
2/10/2017
Patricia S. VERIFIED CUSTOMER
Vehicle Make : Honda
Florence Catlett was extremely courteous, prompt and professional. The work on our car was completed exactly when we needed it. We really appreciate Florence's personal attention to our repair. She is the best of Service King.
Thank you.
Don & Pat Sodo
2/10/2017
Annett R. VERIFIED CUSTOMER
Vehicle Make : Kia
These guys rock!!! Always on time, great customer service. Quality work. Highly recommended
2/9/2017
Rebecca M. VERIFIED CUSTOMER
Vehicle Make : Honda
I love that they kept me posted with percentages, and dates! Excellent service. They definitely made the process super easy.
2/8/2017
Naomi P. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I have always had excellent customer service, before when it was called Professional Collision and now that it has a new name. I hope this service is available should I ever need their services again.
2/7/2017
Jennifer C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
From the beginning to the end everyone was exceptional in their customer service. Will recommend to others.
Thanks!
2/6/2017
Linda S. VERIFIED CUSTOMER
Vehicle Make : GMC
My vehicle look ???? Very nice ???????? ...Thx Much!!!