Service King Stafford

Very happy with my entire repair experience! Completed work looked great, they were friendly, professional, and provided quick turnaround and great communication along the way. thanks!!

thank you for a fast service

While the work took a lot longer to complete than I expected, the finished product was excellent.

Very satisfied with the repairs. A little disappointed that my car was returned on empty with the fuel light on when it had ****/4 tank at drop off.

Lisa Holley answered my questions and kept me fully informed throughout the entire repair process. Much appreciated. Many thanks Lisa!!!

I love that you contacted me step by step letting me know where you were in the process of completing my car repair. And getting it done ahead of time was an extra bonus. This is not my first time going there to get repairs and I always recommend you to all my friends and especially my insurance company when I want to get repairs done. Thanks.

Lisa was so helpful throughout the entire process! She was friendly and always giving updates. The repairs were done quickly as well.

The whole experience was quick, easy, and I was kept well informed. It was a great experience all the way along.

Everything was fast and efficient from the moment I walked in the door. Lisa Holley was very helpful and kept me updated on the progress of the repair. My car looks great as if nothing happened. Thanks so much for getting my car back to me so quickly. Karen Lintemuth

Staff is amazing and attentive to their costumers needs!

The final results were good, but getting there was problematic from the beginning. First, there was confusion on getting the car to Professional Collision. My wife made arrangements with USAA to tow the car to shop, so when the receptionist contacted me for the first time to make arraignments for repair, I informed her my wife spoke with someone to get car towed, the receptionist replied We dont offer towing. I think she could have been a little more helpful and figured out that the insurance company is probably having the car towed to the shop. Next, the car sat in the shop for two days with no action taken because I didnt know to sign the web-based repair authorization. When the receptionist had me on the phone for the first time, she could have informed me about the repair process. I was called a few days later and told the car was ready for pick up. The cosmetic repair to the bumper was done, but the service airbag light remained on. No one checked the status of the warning light and more repairs were necessary. When my wife stated the service airbag light is still on, she was told we needed to take it to the dealership for repair. She declined the suggestion and insisted Professional make the repair. After a technician checked out the fault codes, there were parts in the seatbelt system that needed to get replaced. We are happy with the final results, but not with the repair process. Professional Collision should review its repair process and seek ways for improvements to the customer experience.

Will bring car back to have tape from windshield removed. Perhaps you need a different window company!

Thanks for the great job your team does.

Lisa was very nice and more than willing to help. She made me feel very welcome as if part of a family. I woukd come back without question.

This is the second time I've had to use your company. You've treated my vehicles excellently each time. Thank You

Professional Collision performed all work and correspondence in a professional manner. Great work and communication! We are definitely pleased - thank you for your hard work and for getting our vehicle back to us quickly. R/ Vince and Gina Lazar

Great experience and really appreciated text updates. Staff was always polite and very courteous. Won't think twice about using Professional Collision again or recommending them.

Yes we are very satisfied, excellent job. And thank you!!

Very nice professional staff.

I was very pleased with everyone, I came in contact with. Everyone was courteous and professional. My vehicle was cleaner than when I left it. I would like to specifically comment Lisa Holley, for contacting me and keeping me informed of the progress and changes with delivery time. OUTSTANDING Customer Service! :)