The customer service was wonderful, the cleanliness and communication were great. Just some concern with the repair. Overall it looked nice, and I love how they vacuumed out the inside and shined the tires... but the trunk no longer pops up properly. I have to physically pry or pull it up with my fingers, it never popped up really high, bit it used to bounce up a little bit.
Also it's difficult with older cars as mine was, but since only parts of the car were repainted it is noticeable between the repainted parts and the non painted parts...most obvious is where the pinstripe on the one quarter panel was redone and now is very fresh and pops, where as the older pinstripe is very faded and less noticable.
10/29/2018
Kirsten M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very efficient
10/25/2018
David C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very efficient and excellent service!
10/23/2018
Mauro R. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I am not thrilled with having car accident repairs but your staff, ****, Jeremy and John make it easier to deal with because they are not only so accommodating and pleasant to deal with, they excel at what they do.
Your firm is the only repair shop I know.....there are no others that can compare !!!
Thank you for always taking care of my vehicles with perfection !!
Mauro R
10/23/2018
Jamie M. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was an easy hassle free experience. I was well informed of everything and my vehicle was done earlier than exspected.
10/17/2018
Christopher P. VERIFIED CUSTOMER
Vehicle Make : Acura
Extremely thorough! Jeremy was absolutely great in every way from drop off to pickup. Great communication. Would recommend to anyone. Thank you very much for making a stressful situation very easy!
10/16/2018
Eric A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Best body shop in the area
10/16/2018
Cynthia P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great work and **** is great to work with.
10/15/2018
Kathy C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The car looks beautiful. Your folks did a wonderful job and Jeremy made it a great experience. He seemed to know how nervous I was about getting the car back together and took extra steps to reassure me and explain the process to me. Kudos to the team!
9/11/2018
Luis V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Yes , we were completely satisfied with the job done .
Thank You
8/22/2018
Kimberly C. VERIFIED CUSTOMER
Vehicle Make : GMC
**** was very thorough from start to finish she did a phenomenal job communicating with me throughout the entire process and the vehicle was completed on time as promised. Very pleased!
8/20/2018
**** M. VERIFIED CUSTOMER
Vehicle Make : Honda
Fantastic job and right on time , even earlier
as promised.
Thanks a million
8/15/2018
Jill B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
**** H. Provided excellent customer service on the times I called about my vehicle as well as when I picked it up.
Sincerely,
Jill B
8/13/2018
Michael S. VERIFIED CUSTOMER
Vehicle Make : Volvo
Highly professional team at CarStar Fred Beans. They kept me well-informed during a very complex repair on my vehicle. In addition, their work resulted in a car that is "brand new".
8/4/2018
Elaine H. VERIFIED CUSTOMER
Vehicle Make : Subaru
I had a great service rep; she was vert attentive and thorough. My complaint is that whoever fixed the car (outside fender only - nothing internal) messed up every mirror in the car - rearview, left and right side mirrors, and altered the positioning of both front seats, so that I could barely get in the car and sit. None of these things have anything to do with the external repair on the car, so they should not have happened.
8/3/2018
Rasheed H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good job
7/31/2018
Cornell A. VERIFIED CUSTOMER
Vehicle Make : Subaru
Your Carstar team was professional and efficient from star to finish. I would highly recommend your services to anyone. Thanks
7/17/2018
Jennifer D. VERIFIED CUSTOMER
Vehicle Make : BMW
**** was great!! Thank you to all that fixed my car!
7/13/2018
Santo S. VERIFIED CUSTOMER
Vehicle Make : Lincoln
**** Holcomb was very professional, she communicates well, follows-up and most pleasant and helpful during my entire experience My car was ready early than your emails with expected completion date, although **** did say it would be ready early and that early date was met.
6/26/2018
David B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have opted out of your texts five times atop texting me I am not David you have never had my car and you never will