You provided a driver for me that was very personable and accommodating. The car was clean and repairs were done in a reasonable time frame and seem to be in proper order.
3/2/2019
Shelly K. VERIFIED CUSTOMER
Vehicle Make : Toyota
From the beginning everyone goes above and beyond
Customer Service for me. Always being kept well
Informed of what was going on. Took care of every little
Detail. I would recommend everyone I know to Imperial Auto.
Shout out to the guys at Enterprise at that location as well
2/16/2019
Dennis R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
All friendly,professional and thorough
Walter especially.
2/16/2019
Irma V. VERIFIED CUSTOMER
Vehicle Make : Nissan
Second time you have not delivered car in working condition. Ist time door lock did not work, second time backup camera was not functioning. I think you need a check list in place.
1/31/2019
Kristy D. VERIFIED CUSTOMER
Vehicle Make : Honda
I had two separate damage claims on my car, with two separate insurance companies. They handled the repairs for both at the same time in a very professional and efficient manner. The staff there is excellent!!! Big thanks to Jackie, **** and Sergio!
1/25/2019
Dale J. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Sergio was very informative and helpful!
1/17/2019
Samantha E. VERIFIED CUSTOMER
Vehicle Make : Honda
My car looks great. Always informed me. Fast service
12/27/2018
Elaine O. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
My car looks amazing. The polishing of my headlights was an added bonus.
Thank you!!!
12/3/2018
Robert A. VERIFIED CUSTOMER
Vehicle Make : Chrysler
It so happened to come at a time when holidays came as often as workdays and the guys kept their patience and made their planning realistic. Sergio didn’t produce unrealistic expectations. He was great to work with.
11/27/2018
Kenneth S. VERIFIED CUSTOMER
Vehicle Make : Buick
Our car turned out excellent! Concern and professional repair work was devoted to our car. Sergio was great and coordinating with us, and always returning our calls. EVERY detail of this complicated and hard to get parts was was done perfectly!! WE are so happy with our car, and enjoying driving it again. Thank you again to Sergio and all of your staff who had a part in our car repair.
11/1/2018
Jacqueline M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Yes very satisfied. Looks very nice Thank You
11/1/2018
Steven F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Two scratches found and a dent on the inside of my tailgate. Looks like someone left a tool in there and closed it on it. Will be bringing it back tomorrow morning.
9/21/2018
Otto G. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you for the good work
9/12/2018
Kirsten H. VERIFIED CUSTOMER
Vehicle Make : Toyota
We greatly appreciated the care that both Sergio and ****took to deliver our Toyota Corolla in "pre-collision" condition. They were more than willing to work with us and continuously strived to make our satisfaction their goal.
9/8/2018
Gilbert T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Your customer service is of high quality and
professional conduct by all staff members. The workmanship to my vehicle is outstanding.I will always recommend to Family and Friends Imperial Body Shop for vehicle repairs. High marks for Customer Service. Thank You for making Quality personal for Your Customers.
8/22/2018
Bonifacio C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Verry pleased with the work they provided. Thank you for the hard work and dedication. Will be recommending to friends and family.
8/17/2018
Steven J. VERIFIED CUSTOMER
Vehicle Make : Saturn
I've been one of your clients for over 30 years... always satisfied; that has not changed!
Thank you for being so reliable!
8/8/2018
Ali M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Sergio is great person with fantastic customer skills. I can not say more about his skills. He even went above and beyond by dealing with the rent car company. Over all I am very satisfied with his performance and body shop handling my repairs.