Gustafson Brothers

It is always nice to see a business who goes out of the way to make you feel comfortable knowing that you aren't being taken for a ride. The body work was impeccable as usual. Thanks Kelli for the top notch service.

The only complaint I have is that apparently someone with a glue type substance got it on the outside of the driver's door. This was the opposite side of the car from where the work was done. I hoped to get the car up to you today to have it removed. I doubt if I will make it. Otherwise, I am happy. Jim

I am very, very happy about the quality of work done by Gustafson Brothers. My car looks brand new. The repairs were done quickly, the process was very simple. The only exception to this was the Enterprise rental car portion which was horrendous. I had priority reservation for my rental but upon arriving at Gustafson, I was told my rental car was on the way. 20 minutes later my car arrived and was promptly given to someone else and the Enterprise agent said, sorry for the mix up, your car is right behind this and on the way. Another 30 minutes went by and no car. The Gustafson front office gals also tried to help speed the process with the still on site agent to no avail. We now had 2 agitated people waiting over 45 minutes for a rental. The solution after waiting for over an hur for my priority reservation was to be taken to the Enterprise rental location where I received my vehicle however missed a very important and difficult to reschedule meeting. Gustafson does such a great job at repairing but the rental coordination is so poor that it's enough to send people elsewhere. This is the 3rd time our family has used Gustafson and the 3rd time we've had issues with Enterprise timely rental reservations. Not sure how I feel about a 4th....

Kelly was very professional and helpful in getting me set up from the insurance co., to arranging my rental car. I had no worries. The car came out with my unusual color perfectly matched. Congratulations to the body workers and the Gustafson brothers who made this place the best from the first time I used you 20 years ago. I was impressed at how you have grown so successful. Thanks! Elizabeth A

The quote seemed to be high, but was told it would "probably be much lower if the part could be repaired". While it did come back lower than the quote, the cost to repair the part ended up being about the same as the cost of a new part. Furthermore, the repaired part failed the day we brought it home, causing us to be without a car for another day when we brought back the car to be repaired again. We're now hesitant to use the window, for fear that it will fail again. However, we appreciate your team fixing our car, twice. All of your team appears to have very good customer service skills. Thank you!

Kelly did a wonderful job of communicating with me regularly about my car. She facilitated the paperwork with efficiency and answered my questions about the repairs to my car which reduced my stress. Kelly is a valuable asset to Gustafson's.

Excellent customer service and great work on my vehicle

I noticed a minor bump in the top of the left fender. I pointed it out to the gal who delivered my car to the drive. She took it back and the used a rubbing compound to rub it out. There is a blemish there now in the new paint. The left front fender where it meets the bumper is touching. It doesn't seem that they addressed that issue. Lastly, I found a rubber mount in my cup holder and I have no idea where that came from. I tried to get someone to help me but everyone was busy. I was going to call the office today to discuss these minor issues.

It was a good experience especially that it took only one week for my truck to be fixed that was awesome

The job well done , thank you

Great Service and very professional! Thank you.

Great service, very proffesional, specially Jhonny. Not the same experience with some of the staff at the front desk, not great service, other than that very happy.

KELLY WAS GREAT. MADE IT VERY EASY FOR ME. I WOULD HIGHLY RECOMMEND YOU TO ALL MY FRIENDS THANKS AGAIN

We been here twice & have been pleased with service and good customer service & quality of work...

Kathy does a great job and is an asset to your business

"Love all the employees there, they make one feel like family"

Each visit there has been such a pleasure! The staff are always welcoming and very friendly.

Kathy was beyond amazing throughout the whole process and I couldn't be happier with the outcome!!

My experience with Gustafson Brothers was excellent. My van was repaired beautifully and in a timely manner.

Kelly was kind, respectful and very helpful in the process. My car was finished early and I was grateful.