Gustafson Brothers

It’s great to do business with a company that you know you can trust and always be treated respectfully. Thanks got a great job.

I was so excited to get my car back and amazed at how unnoticeable the damages were! Would highly recommended them to everyone and anyone!!

My only "less than positive" comment is that my cost is 50% higher than what Kirstin Rickers estimated for me initially. Other than the cost, the service is very good.

Not a big fan of the Headlights not matching.. However, I understand that there may not be much you can do.

Kersten was knowledgeable, professional and accurate in her time assessment. Not only does the work look good, they cleaned my car! I appreciate such exemplary customer service!

A simple coin purse was taken from my center console. It was black and has the letters JSLV. It only had a few dollars in coins in it. But it had a lot of sentimental value to me. I’ll wait for someone to get back to me before I write my yelp review.

Hello: The reasons for my Honda being brought to Gustafson Brothers are two fold. First, the vehicle required general maintenance which Jose Perez oversaw and managed. Second, the vehicle required body work which Kelly Babineau oversaw and managed. I wish to extend kudos to Kelly and Jose for a job well done. My only comments: ****) On Friday when I returned from putting gas in the rental vehicle, Kelly was assisting another customer and was thus unavailable. A Gustafson employee, a female with brunette shoulder length hair was sitting at the back desk on the right with another employee. She asked me several times for my name and each time she said it incorrectly. Not certain if she did not hear me or was just being difficult. Eventually, Eden stepped in and helped - thank you to Eden. 2) On Saturday afternoon when I put gas in my vehicle I realized that the maintenance minder was not reset to 100% which is a first. I had to go back to Gustafson and have a technician reset the gadge. Not sure how this was missed by the technician who worked on the vehicle. It appears that Jose did not catch this either when inspecting the vehicle prior to releasing it to the body shop. Again, thank you Gustafson Brothers for taking good care of my vehicle. Best regards, Sabine G

Thank you again for a smooth repair

I like this auto service a great deal and was happy to learn they were part of 21st Century approved auto service companies to have repair work on my car. I used them previously, and they did a great job. I highly recommend them to my friends and acquaintances.

efficient, transparent and helpful. thank you.

There is a lot of vibration that wasn’t there before the accident when he car is idling. There was also quite a bit of grease on the front fender.

Fantastic service!!

From the time I came in to get an estimate for repairs without an appointment and was taken care of immediately, I knew I had come to the right place. The estimate was prepared while I waited and the insurance company was notified that same day. I had my vehicle in the following Monday and got it back in a week. The work looks great and you can't tell it was even damaged. The daily updates via e-mail was a nice touch and I appreciated being kept current on the status.

Great service, Professional and efficient.

You guys were very personable and I appreciate you keeping me updated on the progress of my vehicle. Thanks again. Ryan L

Kelly handled my situation like the pro she is. She was a master at the "Scotty Effect" under promise then over deliver and Captain Kirk thinks you're a miracle worker. Kelly certainly over delivered. Thanks GFB, you've always been great for us in times of need.

Kelly Babineau is a pleasure to work with. She is very thorough and looks out for our best interests. She is friendly and very helpful. The car looks really good.

Our car got to you on 9/15 and you estimated completion of repair by 10/17. However,we ended getting our car back on 10/27, 10 days late. We did end up negotiating a rental that we got for the last 5 days. Everyone was pleasant and courteous but the delay was a burden. Getting a rental helped but we had to go pick it up which was time consuming. And the rental was smaller than our car. We had to delay bringing items to work and our costumers. The completion date changed daily to the next day.

They were fast and completed the job in the time frame they said it would be done. Clean waiting room and friendly staff.

Excellent communication skills and professional service!