Excellent customer service as well as repairs on the car.
8/8/2018
Julia C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Kelly was so courteous and professional. She kept me consistently informed on the progress of the repair and efficiently made all contacts with our insurance company. We're particularly pleased that the repair was completed ahead of schedule and done perfectly. Thanks!
8/1/2018
Rick P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
looks great
7/30/2018
Steven N. VERIFIED CUSTOMER
Vehicle Make : Honda
As always the team did a very professional job. All the staff was helpful and courteous. The job was even completed faster than promised.
Thank You!
7/29/2018
Christina H. VERIFIED CUSTOMER
Vehicle Make : Acura
They made everything so easy!
7/29/2018
Evelyn G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I would like to take a minute to thank you all for doing such an amazing job on my Tahoe and going above and beyond to make sure everything was taken care of. It looks brand new again, thank you! :)
7/28/2018
Justina P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
All the girls were Very helpful! Couldn't be more pleased with my expierence. Thank you!
7/27/2018
Gloria G. VERIFIED CUSTOMER
Vehicle Make : Subaru
I very happy with the outcome of the work done. The only reason I clicked no, was I went in for body work and mechanical. The car sat for 2 days waiting for a part for the body job; then after completed did the mechanical. Could have done mechanical - **** day job, while waiting for part. As I type this, problem didn't know it was going to take only **** day on mechanical and may have had to order part that would have taken 2 days. Ok. I'm very satisfy.
7/27/2018
Mitch C. VERIFIED CUSTOMER
Vehicle Make : Toyota
The original estimate was comparatively lower than other similar body repair estimates. The apparent reason the quote was lower was probably because it did not include obvious required components such as "black out tape", etc.
The car still has an accident related scratch on the back-quarter panel which was not fixed. When the car was returned to repair a non-working door lock a request was made to fix the scratch however it was not repaired.
7/24/2018
Maryhelen R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Such a nice, efficient team all around. I like how I got updates throughout the process. Well done, I will definitely be recommending you to others!
Thanks, Maryhelen R
7/21/2018
Patrick K. VERIFIED CUSTOMER
Vehicle Make : Acura
Kelly was great in keeping us up dated. The work was excellent.
7/16/2018
Kim B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repairs look great!
7/14/2018
Jeremy E. VERIFIED CUSTOMER
Vehicle Make : BMW
Fixed my car quickly anf looks great like new
7/14/2018
Richard C. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair was perfect. I thank you so much for that.
The only question I have is why it took so long which caused me to incur extensive rental car expenses. Your first status report implied you had the vehicle several days before work was started. Still, the overall grade for you is perfect workmanship.
7/12/2018
Patricia P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I felt confident abt the experience from the first day I decided to use your facility. The "Estimator" Kerstin was wonderful & very informative abt the entire process. I had already rec'd an estimate from another facility my insurance person recommended but I simply did NOT feel comfortable w/them. The car damage was barely looked at (& not at all "examined") & I just felt unsure abt the final completion of repair. Dealing w/ur facility was top notch from day one. Upon completion the car looked beautiful (& practically like new) when I picked it up. Nothing could have been more satisfactory. The entire process was very easy. A GOOD decision on my part. I will definitely recommend ur facility to anyone who needs work done.
7/10/2018
Sheila B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was notified daily about the progress on the body damage repair. Matt was the gentleman who assisted me through the process and I can’t thank him enough. I have been a customer with Gustavson’s for many years and have always been satisfied with the work that has been done on my cars. Everyone who I have had interactions with throughout the years have been excellent, thank you again.
Sheila
7/7/2018
John L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great service and communication. Your staff was very professional. I would highly recommend you.
7/3/2018
Jennifer W. VERIFIED CUSTOMER
Vehicle Make : Chrysler
This is my second time at Gustafson Bros. and I have been totally satisfied. Kelly B. is extremely professional and follows thru with everything promised. All the staff are very professional as well.
6/29/2018
James H. VERIFIED CUSTOMER
Vehicle Make : Ford
Very organized and professional. Staff members have a “can do” attitude, they assist each other, and produce a quality end product when it came to my recent auto body repair.