I dropped off my car for repair on 2/2/2018, and picked it up on 2/15/2018. I found out that evening that my IPass transponder was missing. Checking my IPass account, it’s showed that my IPass was being used 5 times between Feb 5th and 6th. I realize that it is my responsibility to collect my personal items prior to dropping my car off and the financial loss was being minimal but I’m sadden and disappointed by this incident.
Sincerely,
Thu L
2/16/2018
Jay F. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The staff there is wonderful. Awesome job by all.
2/9/2018
Neha S. VERIFIED CUSTOMER
Vehicle Make : Acura
Professional service. Timely updates.
2/9/2018
Ellen S. VERIFIED CUSTOMER
Vehicle Make : Kia
I was very impressed with Melanie, Cheryl and the rest of the staff at car star. They went out of their way to help me in every way they could and I am very appreciative of their assistance and friendly attitude. The car looked beautiful when I picked it up!
2/8/2018
Donna B. VERIFIED CUSTOMER
Vehicle Make : Honda
Great communication, prompt service with apraisal, dropoff and pickup, the car looked great, inside and out, when I picked it up. Great job everyone! I will recommend Carstar to everyone!
2/6/2018
Springs Window. VERIFIED CUSTOMER
Vehicle Make : Jeep
Professional, reliable, caring.
Thank you.
2/3/2018
Susanne C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Very friendly and informative on everything.
2/2/2018
Kurt V. VERIFIED CUSTOMER
Vehicle Make : Ford
from start to finish,customer service was outstanding !
2/2/2018
Victor J. VERIFIED CUSTOMER
Vehicle Make : Jeep
Amazing job I loved it
1/31/2018
Rhonda J. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great service. Kept me consistently updated.
Car looks great!
1/30/2018
Charlotte B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was very impressed at the text messages keeping me up to date on the progress of the repairs. The job was done when you told me it would be done. The work was very good.
1/27/2018
Jacquelyn B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was kept updated regularly by text and new the progress regularly. The staff were friendly. Car looked great.
1/26/2018
Robert K. VERIFIED CUSTOMER
Vehicle Make : Kia
Courtney and Sue were very welcoming and professional. Your team did a great job on restoring my car to like new and making the entire experience as smooth and effortless on my part as possible. Thank you!
1/25/2018
Robert W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job, friendliness, and customer service from every person that helped me.
1/22/2018
Vasic P. VERIFIED CUSTOMER
Vehicle Make : Mazda
You are the best of all in industry. Professional, on time,excellent job, and very helpful. Thank you so much
1/19/2018
Kenyatta M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Very professional and customer friendly from beginning to end. I will recommend CARSTAR to anyone in need. Thank you all so much. Oh yeah and the inside lobby is amazing, very relaxing and homie!
1/18/2018
Lionell L. VERIFIED CUSTOMER
Vehicle Make : Ford
Looks great to me ! Good job ! The ladies at the front desk was very polite and they even looked and held on to my Snowbrush and gave it to me when I came to get my car ! So thank u all .
1/18/2018
Stephanie P. VERIFIED CUSTOMER
Vehicle Make : Honda
When every employee gives well over 100% and you are treated like royalty from start to finish the only thing that can be said is Thank You from a very very grateful customer. You went well over what would be considered customer service at every step. Thank you again.
1/13/2018
Salvador E. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone is amazing there
1/13/2018
Rosauro L. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair was done within the time frame as qouted my questions were answered w/ satisfaction. Very good costumer service! Thanks a lot!